Angela Torres
Aqua Dental
Dallas
4
years of professional experience
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering skills.
Work History
Front Desk Receptionist
2 Years- Lead daily front office operations, ensuring efficient patient flow and exceptional customer service.
- Greet patients,answer multi-line phone calls and schedule appointments based on treatment needs and provider availability.
- Verify dental insurance eligibility and benefits, and explain coverage,out of pocket cost, and treatment estimates to patients.
- Submit and track Medicaid prior authorizations to obtain approval for recommended treatment.
- Process patient payments, balance daily transactions, and prepare accurate cash and bank deposit.
- Maintain accurate patient records while ensuring compliance with HIPPA and office policies.
- Collaborating with staff to coordinate patient care and provide positive patient experience.
Guest Service Representative
1 Year 11 Months- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals.
- Received incoming shipments of ingredients and supplies for baking operations.
- Adhered to safety standards when handling hot ovens in the preparation of baked goods.
- Decorated cakes according to customer requests while maintaining quality control standards.
- Assisted with special orders for large events.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
Intern
2 Months- Gathered data for market research projects and analyzed findings to make recommendations.
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Supported senior staff members in the completion of complex projects within deadlines.
- Collaborated with team members to create a comprehensive social media.
Education
High School Diploma
Skills
Bilingual
Customer Service
Detail Oriented
Data Entry
Computer Skills
Sales
Telephone Etiquette
Timeline
Front Desk Receptionist
Aqua Dental
08.2024 - CurrentRead More
Guest Service Representative
Nothing Bundt Cakes
09.2022 - 08.2024Read More
Intern
State Farm
02.2022 - 04.2022Read More
Duncanville High School
High School Diploma
Read More