Angela Walia

Operational management and business development for a technology startup company:

• Business operations
• Software Project management
• Applied methodology: Agile/Scrum, PMI PMBOK
• Applied tools: Word, Excel, Lucidchart, Atlassian, Trello, Slack.

FinTech Startup Co-Founder, all operational functions and project management, team leadership:

• Business development and operations, strategic planning, budgeting, and financial planning
• Project manager in software development, testing, and QA
• Fundraising
• Applied methodology: Agile/Scrum, Waterfall, PMI PMBOK
• Applied tools: Word, Excel, Project, Trello, Slack.

Implemented and supported process optimization & continuous improvement system based on Lean Six Sigma tools throughout all Ukrainian Sberbank (210 branches and 2900 employees), designed and supported organizational structure, implemented and supported KPI based performance management system based on Balanced Scorecard:

• Initiated, managed (as project manager and leader) development, launch, post-launch support and continuous improvement of consumer products/services (retail sales branches, current accounts, web-banking, customer feedback systems) and internal services (internal communication network, identity management system, intranet portal for employees, material supplies for regional branches, etc.)
• Established operational excellence system and implemented Lean thinking throughout the whole organization by developing and implementing communication plans, constantly training functional leaders, and collaborating at all management levels
• Performed business analysis and reengineering of selected processes to make them more cost-efficient and customer-friendly (customer service in branches and online, identity management, document workflow, supply chain, logistics, regulations, etc.) internal IT systems
• Supported the business reference model (functional design and analysis, organizational development) and implemented a highly efficient organizational structure for business and support
• Organized the bank’s strategy development, implemented BSC/KPI based approach to management
• Developed the bank’s methodology and regulations in different areas
• Applied methodology: PMI PMBOK, Lean Manufacturing, Six Sigma, Agile, Waterfall, KPI based performance management, Balanced Scorecard / KPI
• Applied tools: Word, Excel, Project, Visio, SAP ERP, Oracle Siebel CRM.

Launched the Project Management Office, supported strategic planning and organizational structure:

• Implemented project management tools (Microsoft Project) and methodology (PMBOK)
• Managed the project of bank’s acquisition by UniCredit banking group (team of 50 employees) by aligning bank’s procedures and reporting to international standards
• Researched and implemented international best practices in banking (organizational structure, business practices, etc.)
• Organized development of the bank’s Strategy.