ANGELA WILHELM
Littleton,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
PFSS
The Children's Hospital Colorado
06.2018 - Current
- Heavy scheduling and registration for 10 separate therapy departments withing the NOC
- Maintain templates for 50+ therapists and support staff
- Interview and train all new PFSS hires in EPIC registration and scheduling
- Insurance authorizations, referral management, work queue management, work closely with leadership to ensure accurate registration and scheduling by all staff
- Team building activities
Administrative Services Coordinator
The Children's Hospital Colorado
01.2016 - 06.2017
- Register and schedule complex patients in the Genetic and Metabolic Dept
- Create and manage physician scheduling templates
- Manage busy phones
- Take and relay messages
- Compose letters to referring physicians notifying of authorization denials
- Schedule meetings and reserving conference rooms and needed resources
- Competent in Epic scheduling program
- Serve as patient advocate to ensure timely scheduling
- Manage referral and waitlist databases.
Secretary IV
Swedish Medical Center -Perinatal Resource Center
01.2008 - 01.2016
- Schedule patient appointments, pre-register/register patients for clinic visits
- Check patients in for office visits, request and procure needed medical records
- Check pts out and schedule upcoming appts
- Schedule OR/procedure time
- Answer incoming calls, take/relay messages
- Prepare patient charts for upcoming visits
- Order and maintain office supplies
- Maintain physician's calendar
- KRONO time editor.
Secretary IV (OR Scheduler)
Rocky Mountain Hospital for Children at P/SL- Pediatric Operating Room
01.2010 - 01.2011
- Assisted in opening the Pediatric Operating Room, ordered all supplies, picked out furniture and accessories, set up all of the offices with needed office supplies etc
- Schedule surgeries/procedures for 6 pediatric operating rooms and 2 pediatric GI procedure rooms
- Maintain pt charges, billing and reconciliation of charges
- KRONOS Editor
- Worked closely with several referring offices to ensure physician needs were met and to guarantee physician satisfaction
- Worked closely with and floated to Day Surgery and the Main OR at P/SL as needed
- Maintained the OR Manager and The OR Director's calendars
- Ordered and stocked supplies utilizing the SMART System as well as Medibuy and Staples Advantage
- Maintained and ordered food and coffee for the physician's lounge.
Secretary IV Day Surgery Coordinator
HealthOne Centennial Day Surgery
01.2004 - 01.2007
- Scheduled surgeries for numerous outside physicians, ensured necessary staff, equipment and supplies available for said surgeries arranged for anesthesia coverage
- Utilization management and prior authorizations prior to surgery date, determined and collected co-pays, reconciled cash drawer daily, prepared cosmetic surgery quotes, met with and phoned physician offices as a way to determine their satisfaction with our facility, preliminary billing and coding after surgeries complete and daily, weekly and monthly production reporting
- Maintained director's calendar, set up meetings, arranged for luncheons, created documents and overall project management for the director, nurse managers and recruitment officer, assisted in physician satisfaction and ongoing recruitment.
Unit Secretary
Swedish Medical Center- Labor & Delivery
01.2007 - 01.2008
- Maintain busy obstetrical unit by answering multi-line phone system, relay messages as necessary
- Schedule procedures and coordinate surgeries so as to adequately maintain patient census to allow for unexpected patient encounters
- Above average customer service provided to peers, physicians, patients and visitors
- Accounting, patient billing and reconciliation of charges
- Filing of patient documents, patient chart assembly
- Serve as liaison between Labor & Delivery and other departments throughout the hospital.
Lead Patient Services Coordinator (Unit Secretary) Orthopedic, Rehab and Neuro Surgery
The Children's Hospital
01.1990 - 01.2002
- Transcribed physician orders, handled multi-line phone system, ordered and scheduled all ancillary procedures, ordered supplies, greeted and directed patients and visitors, prepared charts for next day, arranged assignments and patient placement
- Interview committee, trained all new hires on computer system, call light system, basic functions of job, peer evaluations and team building committee.
Education
Associate of Applied Science - Business/Paralegal -
Skills
Customer Service
Verbal and written communication
Office Administration
Organization
Current member of Team TACOS cohort
- Proven aptitude for Epic navigation and registration quality
- Commitment to teamwork
- Positive attitudes and optimism
- Consistency in daily duties
- Flexibility
- A commitment to service
Timeline
PFSS
The Children's Hospital Colorado
06.2018 - Current
Administrative Services Coordinator
The Children's Hospital Colorado
01.2016 - 06.2017
Secretary IV (OR Scheduler)
Rocky Mountain Hospital for Children at P/SL- Pediatric Operating Room
01.2010 - 01.2011
Secretary IV
Swedish Medical Center -Perinatal Resource Center
01.2008 - 01.2016
Unit Secretary
Swedish Medical Center- Labor & Delivery
01.2007 - 01.2008
Secretary IV Day Surgery Coordinator
HealthOne Centennial Day Surgery
01.2004 - 01.2007
Lead Patient Services Coordinator (Unit Secretary) Orthopedic, Rehab and Neuro Surgery
The Children's Hospital
01.1990 - 01.2002