Summary
Overview
Work History
Education
Skills
Timeline
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Angela Willis

Martinsville,Virginia

Summary

Accomplished Team Lead at Hanesbrands with a proven track record in enhancing team performance and ensuring workplace safety. Expert in quality control and conflict resolution, I have significantly contributed to streamlining operations and fostering a culture of excellence. My leadership has resulted in improved efficiency and a positive work environment, showcasing my commitment to achieving and exceeding business goals.

Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.

Overview

8
8
years of professional experience

Work History

Team Lead

Hanesbrands
05.2021 - 07.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Overnight Stocker and Receiver

Walmart
04.2020 - 07.2021
  • Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
  • Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
  • Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
  • Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
  • Promoted a safe work environment by adhering to company protocols and promptly reporting any hazards or concerns.

Customer Service Representative

Results Companies
05.2019 - 04.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Quality Assurance Technician

Monogram Meat Snacks
03.2015 - 07.2018
  • Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
  • Inspected finished products for overall quality and adherence to customer specifications.
  • Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
  • Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards.
  • Improved product quality by conducting thorough inspections and identifying defects in the manufacturing process.
  • Conducted routine internal audits, ensuring that all departments adhered to established company policies and procedures related to product quality.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Education

GED -

Magna Vista High School
Ridgeway, VA
06-1994

Skills

  • Attention to detail
  • Conflict resolution
  • Coaching and mentoring
  • Performance monitoring
  • Quality control
  • Workplace safety
  • Complaint resolution

Timeline

Team Lead

Hanesbrands
05.2021 - 07.2023

Overnight Stocker and Receiver

Walmart
04.2020 - 07.2021

Customer Service Representative

Results Companies
05.2019 - 04.2020

Quality Assurance Technician

Monogram Meat Snacks
03.2015 - 07.2018

GED -

Magna Vista High School

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Angela Willis