ANGELA WILLS
Merrillville,USA
Summary
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
28
28
years of professional experience
Work History
Sales Manager
Linqd
Endicott, NY
04.2026 - Current
- Led sales team to exceed quarterly targets through strategic planning and performance management.
- Developed and implemented training programs enhancing product knowledge and sales techniques for team members.
- Analyzed market trends and competitor strategies to identify new business opportunities and growth areas.
- Fostered strong relationships with key clients, enhancing customer loyalty and retention rates.
- Streamlined sales processes, improving efficiency and reducing turnaround times for client proposals.
- Collaborated with marketing teams to align campaigns with sales objectives, driving lead generation initiatives.
- Conducted regular performance reviews, providing feedback and coaching to improve individual and team outcomes.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
Inside Call Center Sales Supervisor
Chen Med
Miami, FL
10.2022 - 09.2025
- Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Participated in regular departmental meetings to review progress toward goals.
- Monitored daily call volumes, handle times, and other key performance indicators.
- Highly trained in Salesforce, InContact, Power BI, Excel, Microsoft, and Google.
- Promoted a culture of customer focus, product knowledge, and production solutions to build a loyal customer base.
- Recruited qualified candidates for open positions within the call center team.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Ensured compliance with applicable laws and regulations related to sales activities.
- Assisted in developing monthly, quarterly, and annual goals for each team member.
- Created reports and tracked performance metrics for the call center team.
- Identified opportunities for process improvements through analyzing existing systems, procedures, and industry best practices.
- Conducted weekly one-on-one meetings with individual team members.
- Mentored employees in the management of complicated sales, complex issues, and difficult customers.
- Provided coaching and mentoring to call center agents on sales techniques.
- Generated effective sales strategies and taught new employees the company’s procedures and policies.
- Supervised call center team, ensuring adherence to sales protocols and quality standards.
- Trained and mentored staff in effective sales techniques and customer engagement strategies.
- Analyzed performance metrics to identify areas for improvement in team productivity.
- Developed and implemented training programs, enhancing staff skills and knowledge retention.
Inbound Call Center Supervisor
Oak Street Health
Downers Grove, IL
08.2020 - 10.2022
- Handle daily tasks using IEX, Salesforce, InContact, Google, Microsoft Suite, Medals, RingCentral, and Vonage.
- Reviewed daily reports on call volume, sales, abandoned calls, and other statistics.
- Maintained strong call control, quickly worked through scripts to address problems.
- Facilitated communication between departments to resolve problems quickly.
- Coached staff on strategies to enhance performance and improve customer relations.
- Mentored newly hired employees by explaining tactics for building sales pipelines.
- Delivered constructive call process feedback.
- Ensured compliance with company policies and regulatory requirements within the call center.
- Conducted regular performance reviews and provided constructive feedback to team members.
- Responded to customer inquiries and delivered appropriate information after carefully researching the issues.
- Delivered consistent one-on-one and group training sessions to help professionals improve their skills and selling techniques.
- Led team meetings to update on goals, share best practices, and discuss improvements.
- Supervised daily operations of call center, ensuring optimal workflow and efficiency.
- Developed training programs for new hires, enhancing team performance and service delivery.
- Implemented quality assurance measures to improve customer satisfaction ratings significantly.
- Analyzed call metrics to identify trends and opportunities for operational improvements.
Client Relationship Manager
New Vision Consulting
Merrillville, IN
01.2004 - 07.2020
- Assessed client needs and developed plans to address current and future objectives.
- Addressed and resolved customer complaints or issues to ensure the satisfaction of the service provided.
- Ensured adherence to sales contract agreements and high-quality service delivery by coordinating with various organizations and leveraging productive, open client communications.
- Boosted sales metrics with proactive account management, and diligent relationship-building.
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
- Developed and maintained long-term relationships with policyholders and small business entities.
- Boosted revenue by bringing in and cementing relationships with new clients and service existing customer accounts.
- Developed tailored solutions by analyzing client needs and market trends, resulting in increased engagement.
- Led cross-functional teams to enhance client satisfaction and streamline service delivery processes.
- Cultivated long-term client relationships through proactive communication and personalized service strategies.
- Managed complex project portfolios, ensuring alignment with client expectations and organizational goals.
- Facilitated regular feedback sessions with clients to identify areas for improvement and implement changes.
- Mentored junior team members on best practices for client management and relationship building techniques.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Increased profit margins by effectively controlling budget and overhead and optimizing product pricing.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Loss Control Administrator
Enterprise Rent a Car
Merrillville, IN
01.2003 - 01.2004
- Copied, logged, and scanned supporting documentation.
- Researched and updated all required materials needed.
- Respond to customer requests via telephone and email.
- Verified data integrity and accuracy.
- Assisted various business groups with document organization and dissemination during acquisitions.
- Entered details such as payments, account information, and call logs into the computer system.
- Performed initial client assessment and analysis to begin research process.
- Recovered losses for the company due to vehicle losses.
- Managed teams of 5, and exceeded our recovery goal by 50%.
Financial Services Consultant (Call Center)
Verizon Wireless
Schaumburg, IL
01.2001 - 01.2003
- Exceeded quarterly sales goals by 50%.
- Assessed clients' financial situations to develop strategic financial planning solutions.
- Helped clients secure payment for client accounts and established payment agreements.
- Establish new accounts and cancel accounts per client request.
- Took incoming calls with goals and built relationships with prospective and competitive customers.
Recruitment Manager
Lucent Technologies
Merrillville, IN
01.1999 - 01.2001
- Customized strategies for different types of vacancies, including wording of job profiles, social media techniques and websites used.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Built and strengthened successful relationships with external recruiters and agencies.
- Designed, developed, and implemented a successful recruitment process to fill more than 250 vacancies each year.
- Resolved employment-related disputes through proactive communication.
- Responded to customer requests via telephone and email.
- Verified data integrity and accuracy.
- Researched and updated all required materials needed for the firm and its partners.
- Copied, logged, and scanned supporting documentation.
- Developed and implemented recruitment strategies to attract top talent across various departments.
- Led a team of recruiters in executing full-cycle recruitment processes, ensuring timely placements.
- Streamlined applicant tracking system to enhance candidate experience and improve hiring efficiency.
- Collaborated with department heads to identify staffing needs and develop tailored recruitment plans.
Education
Master of Science - Business Administration And Management
Keller Graduate School of Management
Merrillville, IN09.2007
Bachelor of Science - Organizational Management
Calumet College
Whiting, IN05.1995
Skills
- Achieved stronger client relationships through proactive engagement
- Delivered impactful training sessions for sales teams, enhancing skills
- Improved staff management practices, resulting in heightened morale
- Realized performance improvements by setting clear goals
- Elevated communication effectiveness, fostering collaboration
- Drove sales expertise, resulting in increased conversion rates
- Strengthened client relationship management, boosting retention
- Optimized sales processes, leading to increased efficiency
- Enhanced account management practices, ensuring client satisfaction
- Elevated sales coaching standards, resulting in improved outcomes
- Achieved performance management improvements through strategic oversight
Timeline
Sales Manager
Linqd
04.2026 - Current
Inside Call Center Sales Supervisor
Chen Med
10.2022 - 09.2025
Inbound Call Center Supervisor
Oak Street Health
08.2020 - 10.2022
Client Relationship Manager
New Vision Consulting
01.2004 - 07.2020
Loss Control Administrator
Enterprise Rent a Car
01.2003 - 01.2004
Financial Services Consultant (Call Center)
Verizon Wireless
01.2001 - 01.2003
Recruitment Manager
Lucent Technologies
01.1999 - 01.2001
Master of Science - Business Administration And Management
Keller Graduate School of Management
Bachelor of Science - Organizational Management
Calumet College