Angela Wusk
Citrus Heights,CA
Summary
Highly dedicated and ambitious front desk receptionist with 1.5 years experience in healthcare management, office management, and medical terminology. Proficient in performing various administrative tasks, managing front desk operations, and scheduling appointments. Looking for a role in healthcare management.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Capital Foot and Ankle-Lincoln, NE
Lincoln, NE
08.2023 - Current
- Front end reception and administrative tasks assisting an average of 130 patients daily for 12 providers by utilizing Epic for checking those patients in and out
- Assisting patients with maintaining their continuous care by scheduling follow-up appointments thus improving patient outcomes.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Responded to customer inquiries via phone, email, and in person.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Updated customer information in databases regularly to ensure accuracy of records.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Education
Bachelor of Applied Science in Healthcare Management - Healthcare Management
Bryan College of Health Sciences
07.2023
Skills
- HIPAA
- Healthcare Management
- Office Management
- Medical office experience
- Medical terminology
- Administrative Support
- Patient Safety
- Epic Systems
Additional Information - Core Competencies
- Epic
- HIPAA
- Healthcare Management
- Office Management
- Medical Terminology
- Operations Management
- Schedule Management
- Front Desk Operations
- Leadership
- Verbal & Written Communication
Awards
- President's List, 12/01/22, Awarded President's List for fall semester at Bryan College of Health Sciences.
- President's List, 05/01/23, Awarded President's List for Spring semester at Bryan college of Health Sciences.
- President's List, 07/01/23, Awarded President's List for Summer semester at Bryan college of Health Sciences.
References
References available upon request.
Timeline
Front Desk Receptionist
Capital Foot and Ankle-Lincoln, NE
08.2023 - Current
Bachelor of Applied Science in Healthcare Management - Healthcare Management
Bryan College of Health Sciences
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