Angela Yarrell
Summary
Administrative and operations support professional with over 20 years in healthcare and corporate environments. Strength in managing high-volume workflows and ensuring regulatory compliance, alongside a commitment to improving patient admissions efficiency and satisfaction. Proficient in Microsoft 365, EPIC, and Salesforce.
Overview
22
22
years of professional experience
Work History
Patient Relations Representative (Part-Time)
Corewell Health
Farmington Hills
03.2023 - Current
- Managed pre-registration for 5+ daily Labor & Delivery patients, streamlining admissions process and reducing wait times.
- Coordinated front-desk operations, overseeing patient intake, call routing, and inter-department communication to optimize workflow.
- Register patients and accurately enter insurance and demographic data into EPIC, maintaining compliance and data integrity.
- Ensure accurate completion of patient consent and release documentation, maintaining compliance with HIPAA standards.
- Prepare and review 10+ patient charts daily, verifying documentation accuracy to facilitate timely care delivery.
- Processed and validated 5+ weekly newborn birth records, ensuring adherence to regulatory and documentation standards.
- Maintain real-time tracking of admissions, discharges, transfers, and births with 100% accuracy in unit census reporting.
Senior Marketing Customer Service Support
Ferndale Healthcare
Ferndale
11.2011 - 02.2026
- Managed high-volume communications (50+ daily inquiries) across phone and email, prioritizing and resolving issues efficiently.
- Streamlined response workflows for centralized 'Contact Us' inbox, enhancing resolution turnaround times.
- Coordinated 50+ monthly return shipments, collaborating with providers, field representatives, and internal teams to ensure timely issue resolution.
- Executed and tracked 80+ weekly product and literature shipments, maintaining compliance with SOP and regulatory requirements to uphold operational standards.
- Administered 20+ monthly compliance cases for counterfeit products, managing documentation, returns, and replacements to ensure adherence to regulations.
- Audited incoming documentation and verified 100% compliance prior to entry into Salesforce, ensuring data integrity and audit readiness.
Access Center Representative (Part-Time)
Beaumont Healthcare
Remote
11.2020 - 02.2023
- Handled 20+ daily inbound calls, providing accurate guidance on COVID-19 screening and testing protocols to support public health safety.
- Conducted and documented 20+ daily health assessments, maintaining strict compliance with corporate and healthcare regulations.
- Coordinated scheduling for 10+ weekly employee testing appointments using EPIC, ensuring timely access to necessary testing services.
- Documented 20+ daily interactions in EPIC (EHR), maintaining compliance with corporate and healthcare regulations.
Service Administrator
Atlas Copco Tools & Assembly LLC
Auburn Hills
11.2004 - 02.2011
- Managed end-to-end service order processing, including quote generation, purchase orders, and invoicing, ensuring timely and accurate completion.
- Coordinated workflow among technicians, customers, and logistics teams to streamline operations and consistently meet service deadlines.
- Conducted final audits on completed orders, verifying pricing, quantities, and shipping details to ensure billing accuracy and compliance standards.
- Maintained and tracked 500+ service records annually, improving organization and accessibility for enhanced documentation accuracy.
Education
High School Diploma -
Oak Park Senior High School
Oak Park, MISkills
- EPIC (EHR)
- Patient Registration
- Reimbursement Support
- Customer Service Excellence
- CRM & Data Management
- Salesforce (CRM)
- Administrative Operations
- Regulatory Compliance
- Data Entry
- Microsoft 365 (Excel, Word, Outlook)
- Vendor Coordination
- SAP (ERP)
Timeline
Patient Relations Representative (Part-Time)
Corewell Health
03.2023 - Current
Access Center Representative (Part-Time)
Beaumont Healthcare
11.2020 - 02.2023
Senior Marketing Customer Service Support
Ferndale Healthcare
11.2011 - 02.2026
Service Administrator
Atlas Copco Tools & Assembly LLC
11.2004 - 02.2011
High School Diploma -
Oak Park Senior High School