Phelicia Jones
Houston,TX
Overview
10
10
years of professional experience
Work History
Senior Patient Service Representative
Advent Health Medical Hospital - Dr Richard Avery
Killeen, TX
09.2024 - Current
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed patient check-in and check-out processes to ensure efficient workflow.
- Coordinated appointment scheduling using electronic health record EPIC system.
- Facilitated patient scheduling and appointment management
- Maintained accurate patient records and documentation in compliance with hospital policies.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
Kidney Transplant Senior Scheduler Lll
Houston Methodist Hospital
Houston, US
06.2022 - 05.2024
- As a Senior Scheduler III, I have the honor of coordinating and scheduling evaluations and diagnostic procedures associated with the pre-kidney evaluation. Utilizing the computerized scheduling system (Epic).
- Verified insurance.
- Schedule ultrasounds, EKGs, echocardiograms, labs, CT scans, chest X-rays, mammograms, and all post-follow-ups.
- I maintain electronic patient databases by updating and maintaining accurate demographic, physician, and referral information.
- Responded to customer inquiries via phone, email, and in person.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Senior Patient Service Representative
Houston Methodist Transplant Center
Houston, US
09.2021 - 02.2022
- Greet every patient, employee, and or visitors with a warm bright smile
- Answering high volume of incoming and outgoing correspondence
- Assist in obtaining demographic, insurance and financial information as needed
- Explains all required forms and obtain necessary signatures
- Assist in verifying insurance eligibility and benefits
- Processed payments accurately and efficiently
- Facilitated patient scheduling and appointment management using electronic health record systems using EPIC
Senior Patient Service Representative
Baylor Scott & White Health
Temple, US
11.2020 - 05.2021
- Greet every patient, employee, and or visitors with a warm bright smile
- Mentoring other employees as a team leader
- Answering high volume of incoming and outgoing correspondence
- Assist in obtaining demographic, insurance and financial information as needed
- Explains all required forms and obtain necessary signatures
- Collect and handle all necessary co-pays, deposit, deductible and out standing balances Via, check, cash, debit or credit card
- Facilitated patient scheduling and appointment management using electronic health record systems using EPIC
Patient Access Representative ll- ER- Registration
Baylor Scott & White Hospital
Temple, US
05.2019 - 11.2020
- Served as a mentor to new employees as a team leader
- Being the first point of contact, by greeting all patients, staff members, visitor with a friendly smile and always in a professional and timely manner
- Create a positive impression by greeting each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family or visitors
- Interview patients or relatives to obtain demographic and financial information required to complete the registration/admission process and record the information into Epic software system
- Verify insurance benefits; explain financial requirements to the patient or patient representative, and collect any outstanding balance & or copays for service
- Accepting cash, checks, & credit card payments
- Handle phone management, customer service, problem solving and workflow management
Patient Service Specialist ll- OB GYN
Oakwood Women's Center
Round Rock, US
06.2017 - 05.2019
- Provides support and set a high standard for consistency to the office manager, physicians, billing department, clinical staff and most importantly to all of our patients
- Work independently or as part of a team without supervision
- Responsible for mentoring other employees as a team leader
- Being the first point of contact, by greeting all patients, staff members, visitor with a friendly smile and always in a professional and timely manner
- Managed appointment scheduling using electronic health record systems using EPIC
- Call and verify insurance benefits
- Collect and handle all appropriate fees, co-pays
Patient Service Representative I
BSW-McLane Children's Specialty Clinic - Pediatric Neurology
Temple, US
01.2016 - 06.2017
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Maintained accurate patient records and documentation in electronic health record systems using EPIC
- Processed insurance verification and patient registration efficiently to enhance service delivery.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Facilitated communication between families and healthcare providers to ensure continuity of care.
Education
Certificate in Medical Assistant -
American Career College
Los Angeles, CA01.2007
High school diploma or GED - General Studies
Charles Zapanic High School
Rialto, CA01.1991
Skills
- Epic (EHR)
- Scheduling appointments
- Strong work ethic
- Data entry
- Team Leader
- Patient registration
- Customer service
- Microsoft Excel
- Insurance verification
- Medical office experience
- Teamwork and collaboration
- Telephone etiquette
- HIPAA compliance
- Exceptional communication
- Appointment scheduling
Timeline
Senior Patient Service Representative
Advent Health Medical Hospital - Dr Richard Avery
09.2024 - Current
Kidney Transplant Senior Scheduler Lll
Houston Methodist Hospital
06.2022 - 05.2024
Senior Patient Service Representative
Houston Methodist Transplant Center
09.2021 - 02.2022
Senior Patient Service Representative
Baylor Scott & White Health
11.2020 - 05.2021
Patient Access Representative ll- ER- Registration
Baylor Scott & White Hospital
05.2019 - 11.2020
Patient Service Specialist ll- OB GYN
Oakwood Women's Center
06.2017 - 05.2019
Patient Service Representative I
BSW-McLane Children's Specialty Clinic - Pediatric Neurology
01.2016 - 06.2017
High school diploma or GED - General Studies
Charles Zapanic High School
Certificate in Medical Assistant -
American Career College
Awards
- Employee of the Month, 12/01/16, Baylor Scott & White
- Employee of the Month, 11/01/17, Oakwood Women's Centre
- Employee of the Month, 07/01/18, Oakwood Women's Centre
- Employee of the Month, 10/01/19, Baylor Scott & White Hospital
Personal Information
Work Permit: Authorized to work in the US for any employer