Summary
Work History
Education
Skills
Timeline
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Angela Young

West Baden Springs ,Indiana

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Work History

Online Personal Shopper

Walmart
Paoli
09 2022 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.

Quality Control Inspector

Pluto Corporation
French lick indiana
02 2012 - 09 2017
  • Grabing bottles from production line to weight.
  • Checking the volume of household cleaners to make sure the right amount was being added to each bottle.
  • Doing half hour and hour leak tests.
  • checking cap torque to make sure caps are tight.
  • Checking bottles, triggers and boxes to make sure they are the right ones.
  • Putting placards on pallets to be shipped to warehouse.
  • Helping on production line as needed.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Communicated with production team members about quality issues.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Delivery Driver

Papa John's Pizza
French lick
07 2017 - 09 2018
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
  • Provided exceptional customer service through courteous interactions and professional communication while handling transactions.

Head Housekeeper

Comfort Inn & Suites
French lick
06 2020 - 09 2022
  • Completed schedules, shift reports, and other business documentation.
  • Communicated repair needs to maintenance staff.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Worked with front desk to respond promptly to all guest requests.

Customer Service Manager

Walmart
Paoli
08 2005 - 11 2012
  • Maintained a clean, organized workspace to create a welcoming environment for customers.
  • Resolved escalated customer concerns with professionalism, empathy, and swift action to preserve brand reputation.
  • Fostered positive relationships between front-end staff members through open communication channels and team-building events.
  • Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
  • Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues in a timely manner.
  • Monitored cash drawers in 14 checkout stations to verify adequate cash supply.
  • Created employee lunch and break schedules to align coverage with forecasted demands.

Education

High School Diploma -

Graduation Alliance
08.2023

Skills

  • Online ordering familiarity
  • Product knowledge
  • Accurate money handling
  • Schedule Management
  • Customer Relations
  • Customer Service Communication
  • Good Telephone Etiquette
  • Active Listening
  • Recordkeeping
  • Visual inspections
  • Dependable and Responsible

Timeline

Online Personal Shopper

Walmart
09 2022 - Current

Quality Control Inspector

Pluto Corporation
02 2012 - 09 2017

Delivery Driver

Papa John's Pizza
07 2017 - 09 2018

Head Housekeeper

Comfort Inn & Suites
06 2020 - 09 2022

Customer Service Manager

Walmart
08 2005 - 11 2012

High School Diploma -

Graduation Alliance

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Angela Young