Angela Dawn Metcalf
Reno
Summary
Reliable Retail Worker experienced in cash handling and customer service. Delivered high-quality customer interactions and maintained operational efficiency through attention to detail and teamwork. Focused on fostering positive relationships and adapting to dynamic environments to achieve team goals.
Overview
36
36
years of professional experience
Work History
Cashier
Cal Ranch
Reno, NV
08.2025 - Current
- Processed customer transactions efficiently using cash register and point-of-sale systems.
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Maintained accurate cash drawer, balancing at shift's end to ensure financial integrity.
- Handled returns and exchanges according to store policies, enhancing customer satisfaction.
- Organized merchandise displays to enhance store aesthetics and promote sales.
- Collaborated with team members to manage high-volume customer flow during peak hours.
- Supported inventory management by restocking shelves and keeping track of stock levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Picker/Packer/Customer Emails
Grove Collaborative
Reno, NV
01.2025 - 07.2025
- Conducted quality checks on outgoing shipments to uphold product standards and customer satisfaction.
- Implemented improvements in packing methods, reducing waste and enhancing shipping efficiency.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
- Reviewed order slips, picked products and staged merchandise to be shipped.
- Worked with customers to pack items according to specific desires and requirements.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Sorter
Lasership Shipping
Reno, NV
09.2021 - 01.2025
- Operated sorting machinery to efficiently categorize packages for delivery routes.
- Ensured accurate labeling and documentation of shipments to minimize errors.
- Coordinated with team members to optimize workflow and enhance productivity.
- Trained new employees on safety protocols and sorting procedures.
- Led daily briefings to communicate goals and address operational challenges with staff.
- Maintained cleanliness and organization of work area to comply with safety standards.
Picker/Packer Associate
Amazon Fullfillment
Reno, NV
05.2017 - 02.2020
- Organized and prioritized daily workload to ensure efficient order fulfillment.
- Collaborated with team members to optimize packing processes and reduce waste.
- Operated handheld scanners to accurately track inventory movements.
- Maintained compliance with safety protocols and company policies during operations.
- Trained new staff on best practices for picking, packing, and quality control.
- Trained new employees on safety protocols and standard operating procedures for packing tasks.
- Implemented process improvements that reduced packing errors and increased overall productivity.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
- Improved efficiency within the team by sharing knowledge of optimal picking routines.
- Maintained timely updates on workload progress through effective communication with supervisors.
Key Carrier/Bookkeeper/Customer Service
Savemart Supermarkets
Reno, NV
02.2007 - 06.2016
- Managed inventory levels, optimizing stock availability and reducing product shortages.
- Supervised team members to ensure compliance with store policies and operational standards.
- Trained new employees on operational procedures, fostering a culture of teamwork and efficiency.
- Conducted regular audits of merchandise displays to maintain presentation standards and enhance customer experience.
- Collaborated with management to develop promotional displays that increased customer engagement and sales volume.
- Provided exceptional customer service, resolving inquiries and complaints to maintain high satisfaction levels.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
Checker
Albertsons Supermarkets
Reno, NV
07.2001 - 02.2007
- Inspected products for quality assurance, ensuring compliance with safety standards.
- Verified pricing and product information to maintain accurate inventory records.
- Collaborated with team members to streamline checkout processes and enhance customer satisfaction.
- Trained new staff on operational procedures and best practices for efficiency.
- Monitored stock levels and requested replenishment to prevent shortages and optimize flow.
- Implemented process improvements that reduced checkout time and increased customer throughput.
- Developed strategies to enhance accuracy in scanning items, reducing discrepancies at point of sale.
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Assisted customers with bagging their purchases, providing swift and attentive service.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
- Processed both cash and card purchases and returns.
- Assisted with unloading customer carts onto conveyor belt.
- Handled cash transactions securely, adhering to strict cash handling procedures at all times.
- Developed solid rapport with regular customers, fostering trust through friendly interaction and reliable service.
- Contributed to inventory management efforts by assisting in stock counts and ensuring product availability on shelves.
- Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner.
- Informed supervisor of front-end product gaps, scanning problems and price mismatching.
- Reduced checkout waiting time for customers by maintaining an organized and efficient workspace.
- Notified management of associate theft, customer shoplifting, unauthorized mark downs and property defacement.
Checker
Stater Bros Markets
Moreno Valley, CA
05.1990 - 06.2001
- Aided in training new employees, sharing best practices for efficient job performance.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
- Increased sales of promotional items by effectively informing customers of ongoing deals and discounts.
- Continuously updated knowledge of store policies, procedures, promotions, ensuring accurate information dissemination to customers.
- Demonstrated flexibility in schedule adjustments, covering shifts during peak shopping hours or staff shortages.
- Ensured pricing accuracy for all items by conducting daily price checks and updating the system accordingly.
- Efficiently processed customer transactions to reduce wait times.
- Increased sales through effective upselling and cross-selling techniques.
- Assisted customers in locating products, enhancing the shopping experience.
- Implemented promotional displays, attracting customer attention and boosting sales.
- Engaged with customers on sales floor, providing personable shopping experience.
- Handled customer complaints with professionalism, restoring satisfaction.
- Organized stock room for easy access to merchandise, improving restocking efficiency.
- Maintained up-to-date knowledge of store products, enabling better customer service.
Education
High School Diploma -
Savanna High School
Anaheim, CASkills
- Cash handling
- Client support
- Work ethic
- Service excellence
- Inventory management
- Point of sale
- Cleaning and sanitizing
- Service excellence
- Cash management
- Patience and empathy
Timeline
Cashier
Cal Ranch
08.2025 - Current
Picker/Packer/Customer Emails
Grove Collaborative
01.2025 - 07.2025
Sorter
Lasership Shipping
09.2021 - 01.2025
Picker/Packer Associate
Amazon Fullfillment
05.2017 - 02.2020
Key Carrier/Bookkeeper/Customer Service
Savemart Supermarkets
02.2007 - 06.2016
Checker
Albertsons Supermarkets
07.2001 - 02.2007
Checker
Stater Bros Markets
05.1990 - 06.2001
High School Diploma -
Savanna High School