Angelah McHazlett
San Antonio,TX
Summary
Attentive Customer Service Representative with 10 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Sales Associate
Cricket Wireless
04.2018 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Manager
Cricket Wireless
02.2017 - 03.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Beauty Advisor
Sephora USA
11.2015 - 02.2017
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Education
Associate of Applied Science - Business Management
Southern Careers Institute Inc, San Antonio
San Antonio, TX2025
Cosmetology
Milan Cosmetology
San Antonio, TX2012
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Cash Handling Accuracy
- Conflict Resolution
- Sales expertise
- Product Sales
- Merchandising understanding
- Sales Development
- Strong Communication and Interpersonal Skills
- Team Leadership
- Positive Customer Engagement
- Excellent Written and Verbal Communication
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Cricket Wireless
04.2018 - Current
Manager
Cricket Wireless
02.2017 - 03.2018
Beauty Advisor
Sephora USA
11.2015 - 02.2017
Associate of Applied Science - Business Management
Southern Careers Institute Inc, San Antonio
Cosmetology
Milan Cosmetology