Angela Marie Pablo
Wahiawa,HI
Summary
Experienced Relationship Banker with a solid background in banking and finance. Cultivates positive client relationships, surpasses sales goals, and delivers exceptional customer service. Effectively communicates and connects with individuals to understand their financial needs, goals, and options. Provides personalized solutions to empower customers in making informed decisions about their finances.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Relationship Banker
BANK OF HAWAII
11.2021 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
- Analyzed customers' financial information to deliver personalized account guidance.
- Explained account terms and conditions to customers.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.
- Tracked and processed customer account requests and applications.
- Backed up teller team by handling needs of new and existing customers at main counter.
Relationship Service Representative
BANK OF HAWAII
05.2021 - 11.2021
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
- Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Intern
THE HAWAIIAN LEI COMPANY
04.2019 - 08.2019
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Supported financial forecasting by accurately processing expense reports.
Education
B.S. Business Management, Organizational Behavior and Management, Organizational Change and Development, Human Resources, Operations Management, Strategic Management, Marketing Management, Buyer and Consumer Behavior, Accounting, Business Finance, Business Statistics, Public Relations and Networking -
GRAND CANYON UNIVERSITY
Phoenix, AZ12.2020
Skills
- Detail-oriented
- Adaptability
- Professional Demeanor
- Records Maintenance
- Proficient in MS Word, Excel, Powerpoint
- Analytical Skills
- Administrative/Clerical Skills
- Problem-solving aptitude
- Task Prioritization
- Client Relationship Building
- Cash Flow Management
- Loan Origination
- Wealth Management
- Relationship building and management
- Banking operations knowledge
- Organizational Skills
- Multitasking Abilities
Certification
- Licensed NMLS - 2022 to Present
- Notary Public- 2022- Present
Timeline
Relationship Banker
BANK OF HAWAII
11.2021 - Current
Relationship Service Representative
BANK OF HAWAII
05.2021 - 11.2021
Intern
THE HAWAIIAN LEI COMPANY
04.2019 - 08.2019
B.S. Business Management, Organizational Behavior and Management, Organizational Change and Development, Human Resources, Operations Management, Strategic Management, Marketing Management, Buyer and Consumer Behavior, Accounting, Business Finance, Business Statistics, Public Relations and Networking -
GRAND CANYON UNIVERSITY
- Licensed NMLS - 2022 to Present
- Notary Public- 2022- Present
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