Angela Nicolle Fletes Torres
Middletown,NY
Summary
Experienced Internet Support Representative with proven expertise in providing top-notch customer service and technical support. Possess strong problem-solving skills, adept at troubleshooting internet-related issues, and delivering efficient solutions. Known for improving customer satisfaction levels and understanding of complex technical information. Have contributed significantly to team productivity and work environment in previous roles.
Overview
4
4
years of professional experience
Work History
Internet Support Representative
Spectrum
Middletown , NY
06.2023 - 08.2024
- Created detailed reports summarizing trends in customer inquiries or complaints.
- Ensured compliance with company policies and procedures when providing technical assistance.
- Configured routers, modems, access points, and other networking devices.
- Researched solutions to customer inquiries using available resources.
- Participated in planning meetings and brainstorming sessions geared towards improving overall efficiency of operations within the department.
- Responded promptly to customer inquiries regarding their internet service.
- Diagnosed and resolved internet connectivity issues for customers in a timely manner.
Patient Service Representative
Crystal Run Healthcare Middletown
Middletown, NY
01.2021 - 04.2023
- Assisted with scheduling follow-up appointments according to provider availability.
- Assisted with the completion of medical forms and records.
- Answered incoming calls in a professional manner.
- Inputted patient demographic data into electronic health record system.
- Responded promptly to phone calls from patients seeking advice or requesting medication refills.
Education
High School Diploma -
Goshen Central High School
Goshen, NY06-2018
Skills
- Strong Work Ethic
- Training and mentoring
- Customer Service
- Project Coordination
- Incoming Call Management
- Technical Troubleshooting
- Customer Needs Assessment
- Team building
- Support Services
- Organizational Skills
- Friendly and Patient
- Task Prioritization
- Problem-solving abilities
- Multitasking
- Teamwork and Collaboration
- Customer Communication and Empathy
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Internet Support Representative
Spectrum
06.2023 - 08.2024
Patient Service Representative
Crystal Run Healthcare Middletown
01.2021 - 04.2023
High School Diploma -
Goshen Central High School
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