Summary
Overview
Work History
Education
Skills
Timeline
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Brianna S Webster

Bloomington,IL

Summary

With a proven track record at State Farm Mutual Automobile Insurance Company, I've honed my technical expertise and empathy, significantly boosting productivity by implementing innovative software tools. My strong work ethic and experience in customer service, alongside my ability to train and mentor, make me a valuable asset to any team.

Overview

11
11
years of professional experience

Work History

Internet Support Representative

State Farm Mutual Automobile Insurance Company
08.2022 - 10.2024
  • Continuously expanded technical expertise by attending relevant training sessions, staying up-to-date on industry advancements, and seeking opportunities for professional growth.
  • Managed high call volumes while maintaining a professional demeanor, ensuring all customers received timely assistance.
  • Implemented new software tools to enhance tracking and management of customer inquiries, boosting overall productivity levels.
  • Resolved technical issues through remote access, minimizing downtime for users experiencing difficulties.

Home Health Care Aide

Chicago Commons
02.2021 - 09.2021
  • Improved patient well-being by providing compassionate and attentive personal care services.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients in maintaining mental wellness through engaging conversation and social interaction during visits.
  • Supported patients'' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.

Cashier, Cook, Customer Service

McDonald's Restaurant
06.2013 - 01.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Percy L Julian High School
Chicago, IL
06-2011

Skills

  • Strong Work Ethic
  • Ticketing System Experience
  • Empathy and patience
  • Training and mentoring

Timeline

Internet Support Representative

State Farm Mutual Automobile Insurance Company
08.2022 - 10.2024

Home Health Care Aide

Chicago Commons
02.2021 - 09.2021

Cashier, Cook, Customer Service

McDonald's Restaurant
06.2013 - 01.2021

High School Diploma -

Percy L Julian High School

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Brianna S Webster