ANGELA RAMBO
Kennewick,WA
Summary
Dynamic and highly organized professional with extensive experience in the education sector, adept at managing complex program operations and addressing student service challenges. Proven leadership abilities and exceptional communication skills foster a collaborative environment, enhancing team performance across multicultural and multigenerational groups. Expertise in project management, conflict resolution, and administrative functions—including hiring, training, and payroll—ensures efficient operations and high-quality learning experiences. Committed to building meaningful partnerships with community stakeholders while leveraging hands-on volunteer experience to effectively support at-risk populations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Principal Assistant
Washington State University Tri-Cities
Richland, WA
01.2025 - 02.2026
- Oversaw comprehensive administrative functions for the Office of Academic and Student Affairs, reporting directly to the Vice Chancellor and Associate Vice Chancellor. Acted as a key liaison for internal and external stakeholders on academic and student affairs matters. Directed the coordination of complex administrative tasks and facilitated communication between ASA and campus business service units.
- Assisted in planning events and meetings, streamlining logistics to support academic initiatives.
- Implemented office procedures that improved operational efficiency and reduced response times.
- Evaluated processes to identify improvements, leading to increased overall productivity within the office.
- Served as liaison between faculty, students, and administration, facilitating effective communication across departments.
- Provided valuable input during the hiring process, contributing to the recruitment of highly qualified candidates for various positions within the school.
- Streamlined scheduling and meeting coordination to enhance executive time management.
Director of Operations
Latino Center for Health
Seattle, WA
05.2022 - 01.2025
- Led cross-functional teams in executing health outreach programs, fostering collaboration and innovation.
- Defined, implemented, and revised operational policies and guidelines.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Established and monitored quality assurance standards to achieve operational excellence.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed budgetary allocations ensuring optimal resource distribution across programs.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Director of Operations
School of Education
Tacoma, WA
08.2021 - 03.2022
- Directed operational strategies to enhance service delivery and community engagement.
- Implemented performance metrics to monitor program effectiveness and streamline operations.
- Collaborated with stakeholders to develop health initiatives addressing community needs.
- Managed budgetary allocations ensuring optimal resource distribution across programs.
- Developed training programs for staff, enhancing skills and improving service quality.
- Analyzed operational workflows, identifying areas for improvement and implementing best practices.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
Manager of Program Operations
School of Social Work - Child Welfare Training and Advancement Program
Seattle, WA
06.2015 - 08.2021
- Child Welfare Training and Advancement Program (CWTAP) provides specialized field education that centers on abuse and neglect prevention, protective services, permanency planning, solution-based casework and competency in working with diverse populations.
- Serve as member of the Executive Team, responsible for planning, producing and implementing programs for CWTAP faculty, staff and students.
- Collaborated with executive team on the reorganization and revamping of CWTAP program and policies.
- Oversaw professional development training needs of CWTAP faculty and staff.
- Managing the calendar, travel arrangements, mileage, of the Director and maintain extensive administrative communication and program consultation.
- Review and approval of agreements with venues and private consultants; facility and travel arrangements; the coordination and dissemination of training materials, brochures, advertising and mailing materials.
- Developed strategic application intake and admissions procedures for incoming students.
- Ensuring that the program is compliant with the complex university, state, and federal policies as detailed in the guidelines and contract of the program; maintaining program quality assurance and overall customer service
- Recruit, train and supervise administrative staff consisting of Program Coordinators and work study students.
- Revamped and restructured administrative duties, created administrative training manual
- Ensured quality assurance in student services, hiring staff, evaluating job performance, responsible for corrective action in consultation with the Director and bargaining requirements.
- Oversaw production, planning and execution of 2019 Student Institute, serving over 400 faculty, staff and students from University of Washington-Seattle, University of Washington – Tacoma and Eastern Washington University.
Progress and Completion Coach
Financial Aid
Auburn, WA
02.2015 - 06.2015
- Closing completion gaps for underrepresented and low-income students on campus, as well as reaching out to students who had dropped out due to financial burdens. Helping these populations navigate academic, and financial support by connecting them with services on and off campus. Project Finish Line served a total of 1400 students throughout the Seattle Colleges District with 59% of students receiving either degrees or certificates in their proposed area of study.
- Monitored student progress and facilitated proactive interventions to address challenges faced by at-risk students.
- Analyzed student performance data to inform instructional strategies and support academic growth.
- Conducted thorough system navigation analysis aimed at improving workflow processes and maintaining high accuracy standards.
- Provided strategic academic advising and educational planning to enhance student retention and persistence during critical registration phases.
- Collaborated with community organizations to develop comprehensive support plans for students in financial distress, facilitating their graduation journey.
- Developed and directed comprehensive marketing strategies to enhance graduate program visibility.
- Cultivated partnerships with over 30 community agencies to enhance student support services.
- Monitored and guided academic progress, contributing to 25% of assigned students earning degrees and certificates.
Assistant to the Director
Child Welfare Training and Advancement Program (CWTAP)
Seattle, WA
08.2008 - 02.2015
- Provided specialized field education that centers on abuse and neglect prevention, protective services, permanency planning, solution-based casework and competency in working with diverse populations)
- Facilitated disbursement of CWTAP educational assistance while compiling quarterly funding reports to support over 200 students.
- Assessed CWTAP student credentials by liaising with School of Social Work and university agencies, including UW Professional Continuing Education Program and UW Student Fiscal Services.
- Conducted regular updates and maintenance of CWTAP student database to enhance data integrity and accessibility.
- Travel Reimbursement for CWTAP Director, Coordinate director’s calendar (schedule supervision meetings w/staff, site visits, and meetings with students and supervision meetings with Director’s supervisor).
- Managed communication channels to ensure timely information delivery to CWTAP and SSW faculty, staff, and students.
- Achieved seamless coordination of SSW curriculum admissions and faculty/staff meetings, resulting in improved collaboration. Enhanced scheduling processes to maximize productivity and ensure timely decision-making. Fostered a culture of effective communication through organized meeting structures.
- Developed agendas and ensured all materials were ready for effective team meeting execution.
- Managed organization and updating of director’s student and staff files to support administrative efficiency.
- Identified and acquired required supplies, maintaining optimal inventory levels.
- Coordinated logistics for travel accommodations to facilitate attendance of staff and students at local and statewide conferences.
- Drafted and finalized official correspondence to ensure clarity and compliance for withdrawn and dismissed students.
- Facilitated effective communication with prospective, current, and past CWTAP students, fostering strong relationships. Executed assigned office duties to support operational efficiency.
Program Coordinator Admissions/ Student Services
Office of Admissions and Student Services
Seattle, WA
09.2004 - 08.2008
- Provide administrative support to the Director of Admissions and the Assistant Dean of Student Services.
- Daily telephone, email and in person contact with prospective and admitted students.
- Excellent communication with multicultural and diverse communities while recruiting at Community Colleges and local agencies.
- Planning and coordinating student events and recruitment activities using WORD, Excel, PowerPoint, Access and Adobe Acrobat software.
- Creating informational materials, brochures and flyers and circulating them to the appropriate departments. Extensive training and use of University’s database systems.
- Responsibilities also included hiring, supervising, and directing the work of five student assistants.
- Supervised staff of 6
- Coordinated comprehensive admissions processes, enhancing applicant experience and engagement.
- Developed and maintained operational workflows for student services, ensuring streamlined communication across departments.
Program Assistant/ Fiscal Technician
Office of Minority Affairs: GEAR UP
Seattle, WA
03.2001 - 09.2004
- Office of Minority Affairs GEAR UP is a federal grant, funded by the Department of Education, that provides middle and high school students from low-income families the support they need to access and succeed in college.
- Create and track, Direct Cost and Federal cost sharing database for both Lower Yakima Valley GEAR UP and Seattle Early Scholars Outreach GEAR UP programs-using Access with high accuracy.# Assisted in the preparation and processing of agreements with subcontractors.
- Coordinated outreach programs to enhance educational access for underrepresented students.
- Developed and maintained relationships with community partners and stakeholders.
- Engaged with subcontractors to resolve cost-sharing issues and ensure project alignment.
- Generated comprehensive monthly and yearly reports to inform administrator directors and assistant vice president on departmental performance.
- Prepare invoices for payment. Create and maintain efficient filing system of submitted documentation for all OMA budgets.
- Request data from subcontractors; communicate findings with OMA’s twelve subcontractors, and program directors.
- Conducted thorough reviews of materials to verify adherence to federal policy requirements.
- Reconcile documentation, review budget activity reports, audit and maintain state fiscal records. Assist with petty cash reimbursements, travel reimbursements, journal vouchers, cash transmittal and tracking purchase orders using the University’s purchasing system.
- Supported academic development and readiness for higher education through Gear Up summer program.
Education
Master of Social Work - Multigenerational Practice with children, families and elders
University of Washington, School of Social Work
Seattle, WABachelor of Arts - Interdisciplinary Arts and Sciences (Focus: Self and Society)
University of Washington - Tacoma
Tacoma, WAAssociates of Arts and Sciences - Business Administrative Management
Tacoma Community College
Tacoma, WASkills
- Workday proficiency
- Human resources administration
- Educational guidance expertise
- Dispute mediation
- Administrative coordination
- Team leadership
- Employee performance assessment
- Employee feedback analysis
- Strategic management
Certification
- HCA Certified Peer Support Specialist -Currently in Training
- First Aid Certification
- CPR Certification
Timeline
Principal Assistant
Washington State University Tri-Cities
01.2025 - 02.2026
Director of Operations
Latino Center for Health
05.2022 - 01.2025
Director of Operations
School of Education
08.2021 - 03.2022
Manager of Program Operations
School of Social Work - Child Welfare Training and Advancement Program
06.2015 - 08.2021
Progress and Completion Coach
Financial Aid
02.2015 - 06.2015
Assistant to the Director
Child Welfare Training and Advancement Program (CWTAP)
08.2008 - 02.2015
Program Coordinator Admissions/ Student Services
Office of Admissions and Student Services
09.2004 - 08.2008
Program Assistant/ Fiscal Technician
Office of Minority Affairs: GEAR UP
03.2001 - 09.2004
Bachelor of Arts - Interdisciplinary Arts and Sciences (Focus: Self and Society)
University of Washington - Tacoma
Associates of Arts and Sciences - Business Administrative Management
Tacoma Community College
Master of Social Work - Multigenerational Practice with children, families and elders
University of Washington, School of Social Work
LINKS
https://www.linkedin.com/in/angela-rambo-46665339