Angelee Guzman
Saint Cloud,Florida
Summary
Dynamic and results-driven professional with extensive experience at Tijuana Flats, excelling in customer service and team motivation. Proven ability to resolve conflicts and enhance guest satisfaction through effective communication and performance improvement. Skilled in cash handling and maintaining a positive atmosphere, ensuring a welcoming environment for all patrons.
Overview
5
5
years of professional experience
Work History
Shift Lead
Tijuana Flats
06.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Cook
Tijuana Flats
08.2022 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cashier
Tijuana Flats
09.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Gymnastics Coach
Ultimate Gymnastics, Tumble & Cheer
11.2020 - 09.2022
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
Restaurant Hostess
Gators Dockside
09.2020 - 11.2020
- Handled high-pressure situations gracefully, managing multiple tasks while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Education
Valencia College
Osceola, FLSkills
- Customer service focus
- Guest service
- Team motivation
- Conflict resolution
- Performance improvement
- Positive attitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Lead
Tijuana Flats
06.2023 - Current
Cook
Tijuana Flats
08.2022 - Current
Cashier
Tijuana Flats
09.2021 - Current
Gymnastics Coach
Ultimate Gymnastics, Tumble & Cheer
11.2020 - 09.2022
Restaurant Hostess
Gators Dockside
09.2020 - 11.2020
Valencia College
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