Angeles Cruz
Garland,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Legal Assistant
Ben Abbott & Associates
Garland, TX
12.2021 - 05.2022
- Requested all medical records, itemized statements, liens form all providers, negotiated reductions and track their status
- Verified current status of medicaid, medicare and child support.
- Maintained client confidentiality in all matters.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; and obtaining necessary signatures.
- Processed incoming mail on a daily basis.
- Responded to client calls and inquiries to deliver applicable information.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
Medical Collector
Diversified Health Care Service
Richards, TX
07.2019 - 07.2020
- Submitted claims electronically, via mail or fax, to third-party payers.
- Review explanation of benefits (EOBs) to ensure proper reimbursement of claims and reports any problems, issues, or payer trends.
- Followed up on unpaid claims in a timely manner while maintaining excellent customer service skills.
- Generated correspondence to patients regarding outstanding balances due.
- Performed research on denied and unpaid claims using various resources such as the internet, medical records.
- Negotiated payment arrangements with delinquent customers in accordance with company policies and procedures.
- Conducted regular reviews of patient financial files for accuracy and completeness.
Sales Support Representative
AT&T
Dallas, TX
02.2017 - 05.2018
- Monthly inventory counts, deposits, daily paperwork
- Assisted with the development of marketing strategies to increase brand awareness and product visibility.
- Generated reports on sales performance metrics for management review.
- Maintained up-to-date knowledge of company products, services, pricing policies, promotions, competitors.
- Provided training and guidance for new team members when necessary.
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Processed customer orders, exchanges and returns and kept customers informed about progress.
Retail Sales Consultant
AT&T
Dallas, TX
09.2013 - 02.2017
- Greeted customers in a friendly and professional manner.
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Created weekly reports summarizing sales performance data and other key metrics.
- Attended regular training sessions on new products and services offered by the company.
- Handled returns and exchanges in accordance with established policies and procedures.
Education
Adjuster License - All Lines Adjuster
The Adjuster School
Katy, TX09.2023
Traditional Certification - Medical Assisting
Remington College
Garland, TX09.2017
High School Diploma -
Springdale High School
Springdale, AR05.2012
Skills
- MS Office Proficient
- Order and Request Filing
- Administrative Support
- Relationship Building
- Task Prioritization
- Legal Compliance
- Troubleshooting Complex Problems
- Client Service and Support
- Negotiation
- Advanced Word Processing
Timeline
Legal Assistant
Ben Abbott & Associates
12.2021 - 05.2022
Medical Collector
Diversified Health Care Service
07.2019 - 07.2020
Sales Support Representative
AT&T
02.2017 - 05.2018
Retail Sales Consultant
AT&T
09.2013 - 02.2017
Adjuster License - All Lines Adjuster
The Adjuster School
Traditional Certification - Medical Assisting
Remington College
High School Diploma -
Springdale High School
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