Hi, I’m
Angeles Dragunaitis
Memphis,TN
Summary
Motivated individual with experience in education, sales, customer service. Skilled in building customer relationships and understanding customer needs. Detailed orientated, Strong communication, driven to solve problems and interpersonal skills for providing superior customer service.
Overview
8
years of professional experience
Work History
RJ Young
Senior Account Executive
03.2023 - Current
Job overview
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Maintained contact information database by keeping account details updated, clear and relevant.
- Cold called prospects to explain partnership benefits, representing company values.
- Analyzed data to discover trends, informing market strategies and objectives.
- Analyzed key competitors to respond to competitive threats.
- Prepared client budgets by reviewing client billing and managing monthly invoices.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Kept detailed records of daily activities through online customer database.
- Prepared documentation, finalized sales and maintained records.
- Met with new customers to share product and service information, listen to needs and learn about business operations.
Futsal Escola & Grind City Futsal
Youth Soccer Program Coordinator
05.2021 - Current
Job overview
- Organized special events and activities.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Developed and implemented training programs for staff.
- Partnered with businesses, schools and nonprofits to expand youth program outreach and impact.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Managed company schedule to coordinate calendar and arrange travel.
- Collected, arranged, and input information into database system.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Created and managed project plans, timelines and budgets.
- Managed a club of 500+ members throughout various different programs.
Futsal Escola Sports Club
Board of Directors Member
03.2021 - Current
Job overview
- Volunteer Board Member
- Managed and planned social activities to encourage program engagement.
- Collaborated other members to seek involvement in policy decisions, fundraising and visibility of organization.
- Reviewed outcomes and metrics to evaluate performance, effectiveness and impact.
- Defined organizational problems to create and implement correction plans.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Provided guidance and leadership on strategic planning initiatives and organizational development.
- Presided over board meetings and conducted board business to address organizational objectives.
- Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
- Prepared and presented reports to inform board on organizational progress and goals.
- Monitored financial metric and provided strategic direction to support financial stability.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Represented organization at industry conferences and events.
RJ Young
Technology Sales Consultant
01.2022 - 03.2023
Job overview
- Collaborated with customers and asked questions to assess needs and budgets.
- Recommended Security Cameras, Access Control, Cloud Based Phone System, Audio Visual Systems, and Digital Lockers meanwhile explained features and costs to help customers make educated buying decisions.
- Attended product-related technical shows and other activities to represent company products and services.
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Used consultative sales approach to understand and meet customer needs.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Demonstrated products and specific features at customer locations and special events.
- Educated new sales staff on store policies and customer support operations.
- Researched potential clients and markets to prepare for appointments.
- Drove team revenue totals by bringing in top sales numbers.
RJ Young
Print Management Consultant
12.2018 - 01.2022
Job overview
- Helped develop proactive and successful business policies to meet changing demands.
- Broadened improvement initiatives, troubleshooting problems for corrective action.
- Improved communication at all levels and transformed company culture into more productive atmosphere.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
Aspire Public Schools
ESL Coordinator/Lead Teacher
08.2015 - 12.2018
Job overview
- Educated students in basics of English grammar and conversational speaking.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Set assessments to measure student progress and identify growth opportunities.
- Attended workshops to learn about student motivation and engaging learning activities.
- Prepared lessons to reflect accommodations for differences in student learning styles.
- Identified pupil needs and cooperated with other professional staff members in assessing and helping students resolve health, attitude and learning problems.
- Compiled, maintained and filed reports, records and other documents required by school and district.
- Evaluated and recorded various aspects of students' progress and reported information to parents.
- Planned and monitored implementation of technology-based learning programs.
- Presented subject matter according to guidelines established by learning facility's policies and administrative regulations.
- Collaborated with administrators to determine course objectives.
- Designed course materials and supported implementation.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Provided subject matter expertise on all courses, materials and lesson plans.
- Targeted diverse learning modalities in development of new course content and training programs.
- Delivered top-quality training documentation, manuals and tools addressing needs of specific specialist groups.
- Developed workforce training programs to improve organizational efficiency.
- Contributed to development of comprehensive employee training courses.
- Reached out to vendors to evaluate available curriculums and associated materials.
- Designed seasonal programs emphasizing vocabulary, pronunciation, and reading comprehension.
- Administered and graded tests and assignments to evaluate student progress.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Documented student attendance and progress against goals.
- Improved instruction methods by using various assessment tools and strategies.
- Created monthly academic status reports based on in-depth student evaluations.
- Administered language proficiency tests and awarded highest-scoring students.
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
- Coordinated communication between students and school administration to create culturally-sensitive learning environment.
- Personalized instruction based on needs, interests and capabilities of individual students.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
Education
Saint Xavier UniversityChicago
Bachelor of Science from Education
12.2011
Skills
- Account Servicing
- Staff Management
- Social Media Platforms
- Cold Calling
- Product and Service Sales
- Customer Relationship Management
- Territory Management
- Verbal and Written Communication
- Prospecting Skills
- Solution Optimization
- Presentations and Demonstrations
- Partnership Development
- Product or Service] Knowledge
- Deal Negotiations
Languages
Spanish
Native or Bilingual
Timeline
Senior Account Executive
RJ Young
03.2023 - Current
Technology Sales Consultant
RJ Young
01.2022 - 03.2023
Youth Soccer Program Coordinator
Futsal Escola & Grind City Futsal
05.2021 - Current
Board of Directors Member
Futsal Escola Sports Club
03.2021 - Current
Print Management Consultant
RJ Young
12.2018 - 01.2022
ESL Coordinator/Lead Teacher
Aspire Public Schools
08.2015 - 12.2018
Saint Xavier University
Bachelor of Science from Education