Angeli Reyes
Woodbridge,Virginia
Summary
I am very shy and awkward. It seems a little crazy since I have worked in a coffeehouse for over four years. In those four years, I have learned a lot about myself and who I am as a person, and I have improved my skills. I am ready to move on and seek my life, and within my confidence, to go for something I want to enjoy.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
Springfield, VA
11.2021 - Current
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained and mentored new baristas on coffee preparation and service standards.
- Managed inventory levels, ordering supplies as needed to meet demand.
- Enforced health and safety regulations to maintain a clean working environment.
- Resolved customer complaints promptly, enhancing overall service experience.
- Implemented promotional campaigns to boost product visibility and sales.
- Conducted quality checks on products to ensure consistency in taste and presentation.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted upper management with daily operations to meet standards of service and quality.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Assisted customers with product selection when needed.
- Maintained accurate records of daily transactions and deposits.
- Collaborated with team members to improve performance and implement training updates.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Identified areas of improvement within the department and implemented necessary changes.
- Coached team members to increase productivity and reduce workplace accidents.
- Educated customers about offerings, promotions and pricing to boost sales.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
Barista
Kokee Tea
Springfield , Virginia
06.2021 - 11.2021
- Engaged with customers to provide exceptional service and product knowledge.
- Operated cash register and handled customer transactions efficiently.
- Collaborated with team members to ensure smooth daily operations.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Addressed and resolved customer concerns to maintain brand loyalty.
Education
High School Diploma -
John R Lewis High School
Springfield, VA06-2021
Associate of Applied Science - Criminal Justice
Northern Virginia Community College
Annandale, VASkills
- Team leadership
- Inventory management
- Customer service
- Quality assurance
- Cash handling
- Promotional strategies
- Flexible schedule
- Creative problem solving
- Product knowledge
- Visual merchandising
- Relationship building
- Conflict resolution
- Time management
- Process improvement
- Effective communication
- Performance feedback
- Attention to detail
- Clear communication
- Beauty routine advice
- Makeup application techniques
- Organization and multitasking
- Relationship building and management
- Verbal and written communication
- Product knowledge expertise
- Beauty trends
- Active listening
- Flexibility and adaptability
- Beauty product knowledge
- Hygiene standards
- Service consultations
Timeline
Shift Supervisor
Starbucks
11.2021 - Current
Barista
Kokee Tea
06.2021 - 11.2021
High School Diploma -
John R Lewis High School
Associate of Applied Science - Criminal Justice
Northern Virginia Community College