Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Angelia Bastian

Hopedale,IL

Summary

Dynamic healthcare professional with extensive experience at OSF Saint Francis Medical Center, excelling in insurance verification and patient scheduling. Proven ability to enhance patient satisfaction through effective communication and personalized care plans. Strong attention to detail and confidentiality, ensuring compliance and fostering trust in financial counseling and discharge planning.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Intake Coordinator

Heartland Vascular
02.2024 - 08.2025
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
  • Obtained authorizations for in office procedures.
  • Worked with different insurance companies to ensure that authorization was obtained.

Patient Financial Navigator

OSF Saint Francis Medical Center
06.2020 - 07.2023
  • Collaborated with insurance providers to verify coverage and resolve billing disputes, improving patient trust and ensuring timely payments.
  • Maintained up-to-date knowledge of relevant federal and state regulations, ensuring compliance in all financial counseling activities.
  • Negotiated payment plans with patients experiencing financial hardship, minimizing write-offs while supporting continued access to care.
  • Verified patient insurance eligibility and entered patient information into system.
  • Obtained authorizations daily for surgeries and procedures
  • Ensured authorization was obtained in a timely manner

Discharge Planner

OSF Saint Francis Medical Center
06.2019 - 07.2020
  • Improved patient satisfaction by carefully evaluating their needs and developing personalized discharge plans.
  • Advocated for patients'' best interests, working closely with healthcare providers to develop appropriate treatment plans and interventions.
  • Coordinated timely discharges by effectively communicating with physicians, nurses, social workers, and other relevant stakeholders.
  • Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
  • Established strong relationships with community agencies, enabling effective coordination of post-discharge support services.
  • Streamlined the discharge process, reducing wait times and increasing overall efficiency within the hospital.

Front End Associate

OSF Saint Francis Medical Center
01.2015 - 06.2020
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.
  • Increased client retention by providing exceptional service while managing check-in and check-out processes.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

Washington Community High School
Washington, IL

Skills

  • Insurance verification
  • Follow-up skills
  • Multi-line phone systems
  • Appointment scheduling
  • Scheduling appointments
  • Patient scheduling
  • Confidentiality
  • Microsoft office
  • Phone and email etiquette
  • Data entry
  • Scheduling and calendar management

Certification

  • [Area of certification], [Company Name] - [Timeframe]

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Intake Coordinator

Heartland Vascular
02.2024 - 08.2025

Patient Financial Navigator

OSF Saint Francis Medical Center
06.2020 - 07.2023

Discharge Planner

OSF Saint Francis Medical Center
06.2019 - 07.2020

Front End Associate

OSF Saint Francis Medical Center
01.2015 - 06.2020

Washington Community High School

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