Angelia Bomar
Farr West
Summary
Dynamic and results-driven professional committed to exceeding expectations through exceptional service and performance. Proven ability to work independently while efficiently managing daily and weekly tasks. Skilled in safely lifting and moving items, demonstrating a strong work ethic and physical capability. Meticulous attention to detail complements a history of delivering high-quality results in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Office Assistant
Staghead Designs Inc
10.2023 - 08.2024
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Analyzed customer feedback to identify trends, leading to actionable recommendations for service enhancement.
- Coordinated cross-departmental communication to facilitate smooth resolution of complex customer concerns.
- Led initiatives to optimize workflow efficiency, contributing to enhanced service delivery and client satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Learning Ambassador
Amazon Warehouse
09.2020 - 11.2020
- Trained new company hires on computer policies and procedures
- Completed daily tasks with speed and accuracy
- Physically moved product, sorted and organized along with loading trucks for transport
- Able to operate pallet jacks and miscellaneous carts in a safe manner.
- Assisted with inventory by identifying items for removal from storage areas.
- Compiled comprehensive data sets for analysis purposes utilizing various software programs
Leasing Agent
PROFESSIONAL REAL ESTATE MANAGEMENT
01.2005 - 01.2009
- Managed monthly and yearly budget
- Maintained curb appeal throughout the year
- Supervised and scheduled contractors and vendors to completion
- Assisted in developing resident retention programs
- Performed routine preventative maintenance
- Ensured all maintenance requests were competed on time and in budget while enforcing policies and procedures
- Negotiated leases with prospective tenants
Customer Service Representative
Atwood Sales
09.2002 - 06.2005
- Recovery loss and prevention
- Accounts receivable
- Provided excellent customer service
- Managed financial transactions
- Cashier balancing and deposit daily bank drops
- Train workers in store policies, department procedures, and job duties.
Education
Bachelor's degree - Business Management
Southern California Institute of Technology
Anaheim, CA03-2007
Skills
- Administrative Experience
- Organizational Skills
- Event Planning
- Property Management
- Customer Service
- Data Entry
- Organizing and Categorizing
- Shipping & Receiving
- Mail Sorting and Distribution
- Meticulous Attention to Detail
- Inventory Management
- Scheduling Meetings
Timeline
Office Assistant
Staghead Designs Inc
10.2023 - 08.2024
Learning Ambassador
Amazon Warehouse
09.2020 - 11.2020
Leasing Agent
PROFESSIONAL REAL ESTATE MANAGEMENT
01.2005 - 01.2009
Customer Service Representative
Atwood Sales
09.2002 - 06.2005
Bachelor's degree - Business Management
Southern California Institute of Technology