Angelia Brown-Wilson
Old Navy, Gap
New York,NY
Work Preference
Desired Job Title
Customer Service ManagerCustomer Service RepresentativeCustomer Service CashierCustomer Service LeadAdministrative Assistant
Work Type
Part TimeFull TimeSeasonal Work
Location Preference
RemoteOn-SiteHybrid
Location:
New York, NYBrooklyn, NY
Open to relocation:
No
Minimum Desired Compensation
$53000/yr
Important To Me
Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid time offCompany CulturePersonal development programsFlexible work hours
23
years of professional experience
Retail professional with strengths in customer service, accurate payment processing, and organized record handling. Known for balancing cash drawers, supporting POS transactions, processing returns, and helping onboard new team members across Old Navy, The Children's Place, and Brooks Brothers. Brings teamwork, conflict resolution, and clear client communication to Administrative Assistant work.
Work History
Sales Associate
3 Years 5 Months- Assisted customers with styling choices and product selection, enhancing overall shopping experience.
- Addressed customer concerns with friendly service and comprehensive product knowledge, fostering customer loyalty.
- Welcomed customers to store, creating a friendly atmosphere. and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Operated cash drawer, handled payments, and balanced register transactions.
- Processed sales returns and exchanges through POS systems.
- Supported online order pickup, returns, and curbside service.
- Trained new team members on cash register operation and stock procedures, ensuring smooth team integration and service consistency.
Cashier
1 Year 4 Months- Provided exceptional customer service through active listening and engagement, fostering positive interactions with patrons.
- Responded to customer inquiries and provided relevant store information to enhance customer experience.
- Processed payments accurately using a cash register and POS system, ensuring smooth transactions.
Cashier Team Lead
2 Years 10 Months- Monitored cashier performance to pinpoint customer service and payment processing strengths and weaknesses.
- Instructed new team members on cash register operations, stock procedures, and customer service standards.
- Trained new cashiers and customer service team members, enhancing onboarding efficiency.
- Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
Sales Associate
1 Year 5 Months- Collaborated with the sales team to meet and exceed group targets, contributing to team success.
- Designed and implemented merchandise displays with signage to drive customer engagement and reduce overstock.
- Executed daily recovery tasks to maintain cleanliness and organization, supporting overall store efficiency.
Assistant
1 Year 6 Months- Served as primary contact for clients, providing information to support effective communication.
- Secured signatures for financial documents and invoices to facilitate timely processing.
- Reviewed and approved vendor invoices.
- Monitored stock levels to ensure availability of office supplies.
Education
High School Diploma
Associate of Arts
Skills
Customer Service
Conflict resolution
Cash Handling
Sales Strategies
Stock Procedures
Vendor Invoices
Team Collaboration
POS Systems
Product Knowledge
Cash Register Operations
Invoice Processing
Office Supplies Management
Microsoft Excel
Data entry
Calendar management
Records management
Attention to detail
Written communication
Problem solving
Affiliations
- Member, Alumni Association
Timeline
Sales Associate
Old Navy, Gap
04.2023 - 09.2026Read More
Cashier
The Children's Place
08.2017 - 12.2018Read More
Cashier Team Lead
Brooks Brothers
10.2010 - 08.2013Read More
Sales Associate
New York & Company
10.2005 - 03.2007Read More
Assistant
Paul Winston Jewelry
03.2004 - 09.2005Read More
Sheepshead Bay High School
High School Diploma
Read More
Ashworth College
Associate of Arts
Read More