Angelia Lott

• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Maintained high standards of customer service by building relationships with clients.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
• Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
• Worked closely with other team members to optimize sales strategies and achieve regional goals.
• Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
• Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
• Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
• Reduced policy lapses by establishing proactive communication strategy to educate clients on importance of continuous coverage.
• Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.
• Organized community outreach programs to raise awareness about importance of insurance, generating new leads.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
• Supervised lunchroom and recess activities.
• Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Provided comprehensive support to new staff, facilitating faster integration into team.
• Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
• Streamlined invoice processing, improving accuracy and efficiency of financial operations.
• Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
• Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
• Provided exceptional customer service to patients, addressing concerns promptly and professionally.
• Reduced wait times for patients by implementing efficient check-in and check-out procedures.
• Supported billing staff by making corrections to invoices and insurance submissions.
• Increased office efficiency with effective management of medical records and documentation.
• Facilitated timely billing processes to ensure accurate and prompt reimbursement from insurance providers.
• Updated and maintained schedules for patients as well as managed client correspondence.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Pulled charts and prepared for nurse and doctor assessment.
• Verified benefits and worked with insurance companies to obtain payments.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Entered data into system and updated customer contacts with information to keep records current.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Streamlined invoice processing, improving accuracy and efficiency of financial operations.
• Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
• Oversaw inventory of office supplies, ensuring availability and cost-efficiency.

•. Payroll and all reports for 100+ employees was done by hand.