ANGELIA PAGOADA
Miami,USA
Summary
To secure a responsible career opportunity to fully utilize my training and skills, leverage my strong organizational skills, ability to work under pressure, and excellent communication skills while making a significant contribution to the success of the company. I am committed to learning and growing in any field that I pursue.
Overview
19
19
years of professional experience
Work History
Front Office, PBX Agent
Royal Palm South Beach Hotel
Miami, FL
03.2021 - 05.2025
- Acts as a liaison, provides efficient communicating between the different departments within the hotel, such as housekeeping, engineering, accounting, sales, and mainly front office.
- Greet and provide incoming guests with informational support about the hotel, pre-arrival and or post departure process and more often assist potential guests looking to come stay at the hotel with their many inquires
- Balance the communication with multiple applications necessary to complete a thorough and complete job such as PBX
- Process and assist with the check in and check out procedures over the phone
- Create reservations and process payments accurately and efficiently
- Acts daily as an intake specialist to render the first line of support and guidance for guests needing valet, housekeeping, and room service(F&B) and etc
Seasonal Payroll Clerk
United Parcel Service
Hialeah, FL
11.2017 - 01.2018
- UPS Pay roll Clerks maintain payroll information by collecting, calculating, and entering data.
- Updates payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers…
- Handling of various office equipment and software, while answering phones, questions and requests
PSE Clerk
United States Postal Service
Miami, FL
11.2014 - 01.2015
- PSE Mail Processing Clerks process incoming and outgoing mail in both plant and Post Office facilities
- Skilled use in with automated mail processing equipment and/or manual methods of sortation and distribution.
- Mail delivery, collection and transportation
- Ability to read and sort mail quickly and accurately
- Collate, bundle, and transfer processed mail from one area to another
- Experience in handling letters sacks of mail or parcels weighing as much as 70 pounds
- Handling of various office equipment and software
Casual Mail Handler
United States Postal Service
Miami, FL
11.2013 - 01.2014
- Performs duties incidental to the moving and processing of mail and related mail to assigned containers and sections for delivery
- Mail delivery, collection and transportation
- Custodial functions or a combination of such duties on a supplemental basis
- Makes distribution of and/or cases any class of mail
- Exercises a normal regard for the safety of self and others
- Handling of various office equipment
Hostess/Sales Associate/Event Cater
Vaughn's Restaurant & Bar
Miami, FL
01.2009 - 02.2012
- Answer phones and place merchandise orders
- Cashier
- Greet and seat guests at the restaurant
- Assists customers with catering orders, like with any additions, and or changes to their menu and or accommodations
- Perform industry standard housekeeping procedures in the restaurant
Catering Associate
Clarkes Catering
Miami, FL
12.2010 - 01.2012
- Package and deliver dinners
- Handle phone orders and customer service.
- Also responsibilities of setting up and breaking down kitchen and serving areas.
Tutor/Babysitter
Nadine Philistin Residence
Miami, FL
08.2007 - 04.2008
- Tutored occasionally and baby sat whenever the services were needed.
Greeter/Garage Attendant/Cashier
Loews Hotel
Miami Beach, FL
10.2006 - 07.2007
- Welcoming and assisting any personnel with the skills of suitable customer service and hospitality.
- The Garage Attendant position required proper phone etiquettes, surveillance of the incoming and outgoing vehicles, the monitoring of the cars safety, and inventory at the opening and closing of the day which required data entry skills.
- The Cahier position consisted of managing money, inventory, phone etiquettes, and basic computer.
Education
High School Diploma -
Miami Jackson Senior High School
05.2006
Skills
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in Power Point
- Proficient in Communicator
- Efficient restaurant software operator
- Food dispatcher
- Adaptability
- Customer satisfaction
- Organizational skills
- Processing skills
- Time management skills
- Independent work
- Teamwork
- Sociability
- Respectfulness
- Reliability
Personal Information
References
- Brittany Clarke, Supervisor Vaughn's, 305-528-1181
- Brandy Clarke-Latimore, Manager Royal Palm Hotel, 305-528-1262
- Nadine Philistin, Teacher/Supervisor, 305-879-2439
- Tameeka Bailey, Task Force/Former Front Office Director for the Royal Palm Hotel, 267-972-6573
- Eugene Strozier, UPS Driver, 305-979-6084
Timeline
Front Office, PBX Agent
Royal Palm South Beach Hotel
03.2021 - 05.2025
Seasonal Payroll Clerk
United Parcel Service
11.2017 - 01.2018
PSE Clerk
United States Postal Service
11.2014 - 01.2015
Casual Mail Handler
United States Postal Service
11.2013 - 01.2014
Catering Associate
Clarkes Catering
12.2010 - 01.2012
Hostess/Sales Associate/Event Cater
Vaughn's Restaurant & Bar
01.2009 - 02.2012
Tutor/Babysitter
Nadine Philistin Residence
08.2007 - 04.2008
Greeter/Garage Attendant/Cashier
Loews Hotel
10.2006 - 07.2007
High School Diploma -
Miami Jackson Senior High School