Angelic Franco
Santee,CA
Summary
Patient Access Representative looking for a job in Colorado Springs with background in managing patient admissions, insurance verification, and scheduling appointments. Possess strong communication skills to professionally interact with patients, families, and healthcare professionals. Demonstrated ability to maintain confidentiality while providing high-quality customer service. Notable contributions include improving workflow efficiency and reducing patient wait times.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Sharp Grossmont Hospital Emergency Room
La Mesa, CA
03.2024 - Current
- Explained policies, procedures, and services to patients.
- Explained various admission forms and policies, acquiring signatures for consent.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Screened patients for eligibility for state, local and federal assistance programs.
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
Patient Access Representative
Sharp Memorial Hospital Admitting
San Deigo, CA
05.2023 - 03.2024
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Responded to patient inquiries regarding billing or financial matters.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Scheduling Coordinator
Froedtert Healthcare Outpatient Neuro Rehab
Milwaukee, WI
05.2022 - 04.2023
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Negotiated with vendors and service providers to schedule maintenance and support services.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Greeted patients and visitors in a courteous and professional manner.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
Patient Access Representative
Sharp Healthcare Outpatient Neuro Rehab
San Diego, California
03.2022 - 04.2022
- Greet patients and visitors
- Accurately completes all functions, at point of registration
- Complies with all rules and regulations governing Medicare and Medi-Cal billing
- Explains all required forms to the patient or guarantor and obtains the necessary signatures
- Ensure prescription with diagnosis is available prior to the first scheduled visit
- Scheduling appointment from initial evaluation to the end of care
- Runs reports as required/requested for specific programs served and worked timely
- Prepares all documentation to be forwarded to the Medical Records Department after discharge
Patient Access Representative
Sharp Grossmont Hospital Emergency Room
San Diego, California
09.2019 - 03.2022
- Greet patients and visitors
- Obtaining demographic, insurance and financial information from patient or guarantor
- Explains all required forms to the patient or guarantor and obtains the necessary signatures
- Protecting the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility
- Verifying insurance eligibility and benefits and ensuring all notifications and authorizations are completed within the required time frames
Patient Access Registrar
UCHealth Memorial Hospital North
Colorado Springs, Colorado
01.2018 - 08.2019
- Scheduling patient appointments and entering the required information in the computer system in an accurate and timely manner
- Obtaining demographic, insurance and financial information from patient or guarantor
- Explaining all required forms to the patient or guarantor and obtains the necessary signatures
- Protecting the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility
- Verifying insurance eligibility and benefits and ensuring all notifications and authorizations are completed within the required time frames
- Posting payments in the computer system and generates appropriate patient receipts
- Monitoring, reviewing and resolving patient account issues on assigned reports
Education
Certified Nurse Assistant Certification -
Pikes Peak Community College
01.2016
High School Diploma -
General William Mitchell High School
05.2015
Skills
- Multitasking and organization
- Patient registration
- Friendly and outgoing
- Problem-solving
- Strong empathy
References
- Misty Fregoso, Co-Worker, 619-495-1065, Sharp Healthcare
- Lily Buelna, Supervisor, 619-740-4397, Sharp Healthcare
Timeline
Patient Access Representative
Sharp Grossmont Hospital Emergency Room
03.2024 - Current
Patient Access Representative
Sharp Memorial Hospital Admitting
05.2023 - 03.2024
Scheduling Coordinator
Froedtert Healthcare Outpatient Neuro Rehab
05.2022 - 04.2023
Patient Access Representative
Sharp Healthcare Outpatient Neuro Rehab
03.2022 - 04.2022
Patient Access Representative
Sharp Grossmont Hospital Emergency Room
09.2019 - 03.2022
Patient Access Registrar
UCHealth Memorial Hospital North
01.2018 - 08.2019
Certified Nurse Assistant Certification -
Pikes Peak Community College
High School Diploma -
General William Mitchell High School
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