Angelic Hernandez
Brooklyn
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Sales Associate
Macys
11.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier /Team Member
Sonic
09.2023 - 11.2023
- Inspected returned items for damage before returning them to stock or issuing refunds.
- Performed daily opening and closing duties such as counting money in the register drawer or preparing deposits for the bank.
- Interacted politely with customers to promote quality service during checkout.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Answered customer inquiries regarding products, promotions, and pricing.
- Promoted store cleanliness by keeping track of trash can levels and emptying when full.
- Assisted with stocking shelves with new inventory from back room storage areas.
Front Desk Receptionist
Comfort Inn by Choice Hotels
03.2023 - 07.2023
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Explained policies and procedures to visitors.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Sales Associate
Aldo Shoes
10.2022 - 03.2023
- Helped customers find specific products, answered questions and offered product advice.
- Greeted customers and provided exceptional customer service.
- Suggested ideas for improving store operations and increasing profits.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Worked with fellow sales team members to achieve group targets.
- Cleaned shelves, counters and tables to maintain organized store.
- Restocked shelves as needed to ensure sufficient inventory levels.
Receptionist
Lash Spa
11.2021 - 06.2022
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Coordinated pick-up and delivery of express mail services.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Accepted cash and credit card payments, issued receipts and provided change.
Cashier
16 Handles Frozen Yogurt
07.2021 - 11.2021
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted and balanced cashier drawers.
- Performed other duties as assigned by management.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Stocked shelves with merchandise when needed.
Assistant Group Leader
Art and Literacy After school and Summer Program
07.2019 - 08.2019
- Used power tools to fabricate and make modifications on [Type] products.
- Cultivated strong relationships with students by listening carefully and offering positive reinforcement.
- Took class attendance and recorded absences.
- Planned and supervised games and other recreational activities for students.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Participated in staff meetings to discuss current programs and issues related to youth development.
- Helped to create an atmosphere of trust and safety within the group setting.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
Education
Grover Cleveland High School
Ridgewood, NY06.2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Outgoing personality
- Cash handling
- Verbal/written communication
- Adapt to diverse groups
Timeline
Sales Associate
Macys
11.2024 - 12.2024
Cashier /Team Member
Sonic
09.2023 - 11.2023
Front Desk Receptionist
Comfort Inn by Choice Hotels
03.2023 - 07.2023
Sales Associate
Aldo Shoes
10.2022 - 03.2023
Receptionist
Lash Spa
11.2021 - 06.2022
Cashier
16 Handles Frozen Yogurt
07.2021 - 11.2021
Assistant Group Leader
Art and Literacy After school and Summer Program
07.2019 - 08.2019
Grover Cleveland High School