Angelica Afanador
Summary
Compassionate and reliable individual seeking a Front Desk Customer Service role in a healthcare setting. Bringing strong organizational skills, attention to detail, and a caring attitude to provide a welcoming environment and assist patients with their needs efficiently.
Overview
7
7
years of professional experience
Work History
DATA ENTRY CLERK/ CUSTOMER SERVICES REPRESENTATIVE Inbound 2
CENTERWELL/HUMANA
02.2018 - Current
- - Humana OTC Pharmacy data entry: Assigned to process plus 800 per day over the counter orders received from members associated.
- - Customer Services OTC pharmacy: Handled inbound calls, outbound calls for Medicaid Humana members and CarePlus Medicare Members, assisting members with taking over the counter products orders and resolving issues with misplaced orders.
- - Prescription refills/Customer services: Assisting customers in need of refilling medications, sending refill requests to the Doctors offices, and reminders to refill prescriptions, working with pharmacist technicians in concerns of prescriptions.
- - Handling Multiple Requests: Managing the demands of filling prescriptions while assisting with customer inquiries and maintaining an organized workspace.
- - Handling Prescription Refills: Managing recurring prescription refills efficiently and accurately
- - Trained in programs as EPOST, ARGUS RXNOVA, CRM, and RXCONNECT.
Education
Medical Billing Specialist Certificate - undefined
MedsCert
01.2023
GED - undefined
Colegio Educativo Del Caribe
01.2017
Skills
- Communication Skills
- Clear Explanations
- Attention to Detail
- Time management
- Teamwork and collaboration
- Multitasking and organization
- Problem-Solving Abilities
Timeline
DATA ENTRY CLERK/ CUSTOMER SERVICES REPRESENTATIVE Inbound 2
CENTERWELL/HUMANA
02.2018 - Current
Medical Billing Specialist Certificate - undefined
MedsCert
GED - undefined
Colegio Educativo Del Caribe