Angelica Barre-Spencer
Summary
Experienced healthcare professional adept in managing appointment schedules and patient inquiries. Recognized for effective multitasking and time management, contributing to improved patient access and satisfaction. Ready to leverage skills in a dynamic healthcare setting.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Southern Oregon Cardiology
Medford
07.2023 - Current
- Managed scheduling of appointments and follow-up visits for patients.
- Assisted with insurance verification and pre-authorization procedures.
- Responded to patient inquiries regarding services and procedures promptly.
- Maintained accurate patient records in electronic health record systems.
- Coordinated effective communication between patients and medical staff to ensure clarity and support for patient needs.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Maintained a clean and organized reception area.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Anticipated and responded to needs of patients and family members, enhancing overall patient experience.
- Referred patients to appropriate professionals and services.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Managed high volume of incoming calls, delivering exceptional customer service to support patients and families.
Personal Caregiver
Medford disability services
Medford
10.2009 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications following prescribed schedules, ensuring adherence to health guidelines and enhancing client health outcomes.
- Provided companionship and emotional support to enhance client well-being.
- Collaborated with multidisciplinary teams to develop personalized care plans.
- Coordinated transportation for medical appointments and community activities, promoting client participation and independence.
- Assessed and monitored client physical condition regularly, promptly reporting changes to supervisor to facilitate timely interventions.
- Prepared meals according to prescribed diets while monitoring fluid intake and output levels.
- Supervised medication administration, personal hygiene, and other activities of daily living.
Front Desk Agent
Ramada
Medford
08.2011 - 03.2014
- Greeted guests warmly and checked in visitors efficiently.
- Assisted with check-in and check-out procedures for guests.
- Managed reservations and updated booking systems accurately.
- Resolved guest inquiries and issues promptly to enhance overall guest satisfaction.
- Provided excellent customer service while upholding company policies.
- Informed guests about hotel amenities and local attractions to enrich their stay experience.
- Processed payments and maintained accurate cash drawer to ensure financial accountability.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Assisted in training new front desk staff members effectively.
Education
High School Diploma -
South Medford High School
Medford, OR06-2005
Skills
- Patient communication
- Appointment scheduling
- Medical terminology
- Patient confidentiality
- Healthcare industry
- Time management
- Multitasking and organization
- Customer service
- Team leadership
Timeline
Patient Service Representative
Southern Oregon Cardiology
07.2023 - Current
Front Desk Agent
Ramada
08.2011 - 03.2014
Personal Caregiver
Medford disability services
10.2009 - Current
High School Diploma -
South Medford High School