Angelica Canales
Houston,TX
Summary
I am a highly motivated individual keen to take on new challenges. My professional approach is defined by a strong work ethic, adaptability, and excellent interpersonal abilities. I excel at working independently and quickly learning new abilities. As a proactive student, I am looking for a full-time work that allows for weekend and evening schedules. I've had experience thriving in fast-paced situations and reacting quickly to unforeseen developments. I thrive under pressure and consistently offer high-quality work in an efficient manner.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Walgreens
Houston, TX
07.2023 - Current
- Responded to customer questions and complaints by exhibiting active listening abilities.
- Accomplished supplementary responsibilities as directed by the management team.
In order to guarantee that customers' orders are available, inventory levels of sought-after products were checked. - Conducted numerous tasks concurrently while ensuring precision and diligence.
- Reported unresolved customer concerns to the correct department or manager for resolution.
- Handled interaction with clients, resolved customer issues, and addressed inquiries.
Restaurant Hostess
Outback Steakhouse
Houston, TX
08.2022 - 11.2023
- Greeted customers and escorted them to their tables.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided menus and answered questions about menu items and specials.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Answered telephone to provide dining information and take reservations.
Cashier Assistant
Walmart
Houston, TX
05.2020 - 02.2022
- Checked out customers quickly and effectively, ensuring that all products were properly scanned.
- Maintained current knowledge of store policies for payments, refunds, and exchanges.
- Verified that all coupons were valid before processing them for payment.
- Stocked shelves with inventory from delivery trucks as needed.
- Issued receipts, refunds, credits or change due to customers.
- Proficiently managed the cash register, handling both the receipt of payments and the distribution of change.
- Follow the necessary security procedures to prevent theft and fraud, when dealing with significant quantities of money.
Education
Bachelor of Science - Science Education
San Jacinto College District
Pasadena, TX12-2024
Associate of Arts - General Studies
San Jacinto College District
Pasadena, TX12-2021
Skills
- Customer Service
- Complaint Handling
- Safety Regulations
- Complex Problem-Solving
- Regulatory Compliance
- Team Collaboration
Timeline
Customer Service Associate
Walgreens
07.2023 - Current
Restaurant Hostess
Outback Steakhouse
08.2022 - 11.2023
Cashier Assistant
Walmart
05.2020 - 02.2022
Bachelor of Science - Science Education
San Jacinto College District
Associate of Arts - General Studies
San Jacinto College District