Angelica Castaneda
Denver,CO
Summary
Detail oriented hard worker seeking to obtain a position in a professional environment utilizing my education and diverse skills and abilities to contribute to the company's growth and success. I am eager to commence my career and begin helping people in need.
Helpful Room Service Server who thrives in fast-paced hospitality settings. Adept working in collaborative team settings or independently to meet guest needs. Known for abilities in kitchen and sanitation
Overview
20
20
years of professional experience
Work History
Room Service Attendant
Denver Health Medical Center
06.2022 - Current
- Greeted guests upon arrival and provided a friendly, accommodating service.
- Assisted in the preparation of room service orders according to kitchen standards
- Delivered food items to guest rooms in a timely manner.
- Prep food that is served on patient trays
- Reported any maintenance issues or broken equipment immediately to management staff.
- Performed cleaning duties and removed trays from patient rooms.
- Delivered pleasant guest experiences with friendly service and caring demeanor.
- Practiced food safety and sanitation habits and followed compliance requirements.
- Resolved guest concerns and issues quickly and effectively.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Assessed quality of food and beverage products prior to delivery.
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
- Participated in ongoing training to enhance job skills and knowledge.
- Placed food servings on plates or trays according to orders or instructions.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Stocked server areas with supplies before, during and after shifts.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Trained new staff members on proper protocols for delivering meals.
- Food tray line making sure the patients order have accommodations that are related to their health needs.
- Inspected all food items for accuracy prior to delivery.
- Responded promptly to customer inquiries and requests for assistance.
- Ensured that all dining areas were properly stocked with necessary supplies such as napkins, condiments, and utensils.
- Maintained cleanliness of work area throughout shift including counters and tables.
- Provided exceptional customer service by addressing guest needs in a professional manner.
- Followed safety procedures when handling hot plates or trays during delivery process.
- Adhered strictly to health regulations regarding food storage, cleaning and preparation.
- Maintained accurate records of transactions related to room service orders.
- Performed daily inventory checks of equipment and supplies used for room service operations.
- Complied with all company policies and procedures relating to room service operations.
- Resolved any customer complaints quickly and efficiently in order to maintain high levels of satisfaction.
Volunteer
Cleaves Memorial Church
03.2005 - Current
- Arrange food bags
- Aid Hot plates
- Category donated clothes for easier selection for guests
- Election Judge
- Denver Election Division
Fitting Room Attendant
Target
04.2015 - 06.2022
- Retain the fitting room in a clean safe environment
- Keep merchandise up to now fashion
- Answer Phone calls in a fast sociable matter, transfer all calls to locations
- Take down messages for manger and delivered in timely fashion
- Assisting customers with questions
- Audit
- Prepare advertisements
- Price change
- Handle keys
- Accountable for pay stubs and checks
- Keeping checks and personal information (payroll) safe and locked
- Arrange produce by date
- Arrange online orders
- Understand Visual Merchandise layouts and booklets
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Reduced waste by identifying and addressing issues in stock rotation practices.
- Coordinated with fellow team members to unload trucks quickly while maintaining attention to detail for accurate order fulfillment.
- Ensured timely completion of price changes, markdowns, and promotions in the backroom area according to company guidelines.
- Placed backroom labels and RFID tokens to easily identify proper placement of stock.
- Supported sales floor operations during peak hours to provide exceptional customer service when needed.
- Cleaned and stocked backroom to maintain organization of facility.
- Organized merchandise accurately for prompt delivery.
- Promoted a positive team atmosphere by maintaining open communication channels, offering assistance when needed, and actively contributing to group discussions and problem-solving sessions.
- Utilized computer systems for tracking shipments, updating inventory information, printing labels/tags as needed, ensuring accurate records and smooth operations.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
Human Resources Assistant
01.2008 - 10.2012
- Supervisor Polly Gonzales 720-913-8683 Welcomed Voters
- Watched over the ballot box
- Made calls to headquarters for voters with serious questions
- Made sure voters used correct pen color
- Would make sure voters filled out one mail-in-ballot
Education
05.2008
High School Diploma -
East High School
01.2008
Skills
- Human Resources
- Filing
- Scheduling
- Payroll
- Word
- Excel
- Employee Relations
- Data Entry
- Microsoft Office
- Front desk
- Medical terminology
- Hospitality
- Quality controlAC
- Guest Relations
- Delivery Management
- Luxury Guest Services Expertise
- Room Sanitization
- Dish Preparation
- Meal Preparation
- Issue Resolution
- Problem-Solving
- Kitchen Assistance
- Guest Service
- Multi-Tasking Skills
- Company Policy Adherence
Timeline
Room Service Attendant
Denver Health Medical Center
06.2022 - Current
Fitting Room Attendant
Target
04.2015 - 06.2022
Human Resources Assistant
01.2008 - 10.2012
Volunteer
Cleaves Memorial Church
03.2005 - Current
High School Diploma -
East High School