ANGELICA CHAVARIA
Whittier,CA
Summary
I am seeking a better employment status and a change in field. With hard work, a perfect attendance record, a non stop work ethic, and extensive knowledge of customer service. I can be a valuable asset to the team. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
11
11
years of professional experience
Work History
SHIFT LEAD MANAGER
SUBWAY
06.2014 - Current
- Reported equipment repair and employee training needs to managers
- Documented absences and tardiness of assigned team members
- Maintained knowledge of store products and services to make recommendations to customers
- Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth
- Established and maintained positive and professional employee relationships
- Set employee schedules and made staffing adjustments to get shifts covered
- Tracked store inventories and replenished item levels by ordering new products.
CUSTOMER SERVICE REP
A&N Construction
04.2013 - 05.2014
- Addressed customers courteously using suitable methods and problem-solving skills
- Responded to telephone inquiries and complaints following standard operating procedures
- Updated and maintained database with accurate customer information and timely data entry
- Remained open to feedback from supervisor and peers to build and improve skills set
- Assisted with mentoring new employees during and after training.
Education
High School Diploma -
EL MONTE ADULT SCHOOL
El Monte, CAAssociate of Business Marketing -
RIO HONDO COLLEGE
Whittier, CA05.2025
Skills
- Training with money counters
- A natural in sales, with knowledge to push sales for higher revenue
- Able to assess almost any concern with clients or customers
- Ability to work in a fast-paced environment
- Very friendly and attentive to customers along with their needs
- A leader and a team player
Timeline
SHIFT LEAD MANAGER
SUBWAY
06.2014 - Current
CUSTOMER SERVICE REP
A&N Construction
04.2013 - 05.2014
High School Diploma -
EL MONTE ADULT SCHOOL
Associate of Business Marketing -
RIO HONDO COLLEGE