Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Angelica Chavez

Customer Service Representative
Las Vegas,NV

Summary

Personable Customer Service professional offering experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

4
4
years of post-secondary education
1
1
year of professional experience

Work History

Customer Service Associate

OEM Used Auto Parts
Las Vegas, NV
08.2020 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Organized, sorted and checked input data against original documents.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Checked packages and merchandise for damage and notified vendors.
  • Worked safely around moving machinery.

Sales Associate

Polo Ralph Lauren Children's Factory Store
Las Vegas, NV
08.2019 - 03.2020
  • Prepared merchandise for sales floor by pricing or tagging.
  • Tracked stock using company inventory management software.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Processed product returns and assisted customers with other selections.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Education

High School Diploma -

Rancho High School
Las Vegas, NV
08.2016 - 05.2020

Skills

Complaint resolution

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Timeline

Customer Service Associate

OEM Used Auto Parts
08.2020 - Current

Sales Associate

Polo Ralph Lauren Children's Factory Store
08.2019 - 03.2020

High School Diploma -

Rancho High School
08.2016 - 05.2020
Angelica ChavezCustomer Service Representative