Angelica Chavez
Customer Service Representative
Las Vegas,NV
Summary
Personable Customer Service professional offering experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Customer Service Associate
OEM Used Auto Parts
Las Vegas, NV
08.2020 - Current
- Provided primary customer support to internal and external customers.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Organized, sorted and checked input data against original documents.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as 50 pounds.
- Checked packages and merchandise for damage and notified vendors.
- Worked safely around moving machinery.
Sales Associate
Polo Ralph Lauren Children's Factory Store
Las Vegas, NV
08.2019 - 03.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Tracked stock using company inventory management software.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Processed product returns and assisted customers with other selections.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
High School Diploma -
Rancho High School
Las Vegas, NV 08.2016 - 05.2020
Skills
Complaint resolution
Customer service
Cross-functional team collaboration
Good listening skills
Creative problem solving
Administrative support
Proofreading
Advanced Excel spreadsheet functions
Sorting and labeling
Order picking and processing
Warehouse safety
Good telephone etiquette
Digital File Management
Microsoft Office
Keyboarding skills
Timeline
Customer Service Associate
OEM Used Auto Parts
08.2020 - Current
Sales Associate
Polo Ralph Lauren Children's Factory Store
08.2019 - 03.2020
High School Diploma -
Rancho High School
08.2016 - 05.2020