Angelica Cortinas
Med Team Inc.
San Antonio,TX
12
Years of experience
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Work History
Service Coordinator
9 Years 7 Months- Coordinated communication between medical staff and patients to ensure seamless service delivery.
- Managed scheduling for appointments, optimizing provider availability and patient access.
- Implemented workflow improvements that enhanced patient satisfaction and reduced wait times.
- Trained new staff on operational procedures and software systems to ensure compliance and efficiency.
- Processed payroll for diverse employee groups, ensuring accuracy and compliance with regulations.
Service Coordinator
2 Years 6 Months- Developed resources for patient education, improving understanding of care plans and treatment options.
- Analyzed service delivery metrics to identify trends and recommend strategic adjustments for improvement.
- Led initiatives to streamline referral processes, increasing collaboration among healthcare providers.
- Mentored team members in best practices for customer service, fostering a culture of excellence in care provision.
Education
GED
Skills
Telephone communication
Accurate recordkeeping
Client advocacy
Notetaking and documentation
Bilingual (English & Spanish)
Customer Service
Microsoft Office
Multitasking Abilities
Problem-solving
Active listening
Organizational skills
Relationship building
Excellent communication
Attention to detail
Languages
Spanish
Professional Working
Timeline
Service Coordinator
Med Team Inc.
01.2016 - 08.2025Read More
Service Coordinator
La Estrella Home Care
05.2013 - 11.2015Read More
Restore Education
GED
Read More