Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelica Diaz

Miami

Summary

Dynamic and results-driven professional with extensive experience in high-volume dining. Proven track record in upselling and enhancing guest relations, while demonstrating strong organizational skills and attention to detail. Adept at training staff and managing operations to boost customer satisfaction and referrals.

Talented Server bringing skills in order management, payment processing and upselling.

Overview

6
6
years of professional experience

Work History

Server

Tacos and Tattoos
04.2023 - 09.2025
  • Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Anticipated customer needs and responded accordingly to increase customer satisfaction.
  • Cultivated warm relationships with regular customers.

Lead Server, Host, Bartender

Kings Dining And Entertainment
02.2022 - 02.2023
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Served high customer volumes during special events, nights, and weekends.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and back of house stations.

Server, Birthday Host

Bird Bowl
02.2021 - 08.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Organized various themed parties, with coordinated decorations, menus and activities.
  • Bussed and reset tables to keep dining room and work areas clean, while keeping a 20 lane section.

Cooking Instructor, Administration

Tastebuds Kitchen
05.2019 - 06.2022
  • Coached junior chefs on cooking techniques and performance strategies.
  • Maintained and processed invoices, deposits, and money logs.
  • Maintained clean, neat and well-sanitized kitchen.
  • Performed wide-ranging administrative, financial and service-related functions, including scheduling and updating social media.


Education

Bachelor of Science - Forensic Psychology

Florida International University
Miami, FL
04-2024

Skills

  • High volume dining
  • Upselling techniques
  • Liquor, wine, and food service
  • Accurate money handling
  • Problem-solving
  • Willingness to learn
  • Organization and efficiency
  • Attention to detail
  • Guest relations
  • Invoice processing
  • Bookkeeping

Timeline

Server

Tacos and Tattoos
04.2023 - 09.2025

Lead Server, Host, Bartender

Kings Dining And Entertainment
02.2022 - 02.2023

Server, Birthday Host

Bird Bowl
02.2021 - 08.2022

Cooking Instructor, Administration

Tastebuds Kitchen
05.2019 - 06.2022

Bachelor of Science - Forensic Psychology

Florida International University

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