ANGELICA GARCIA
San Antonio,TX
Summary
Friendly Patient Scheduler with extensive knowledge of treatment scheduling. Committed to accurate records and efficient scheduling. Adept at multitasking, working quickly, and assisting with office administration duties.
Overview
9
9
years of professional experience
Work History
Surgery Scheduling Coordinator
UT Health At San Antonio
San Antonio, TX
05.2021 - 12.2022
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Performed data entry into various computer systems related to surgery scheduling.
- Verified accuracy of billing information prior to submitting claims.
- Monitored and updated patient records in the electronic medical record system.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Provided patient education and answered questions regarding the surgery process.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Patient Scheduler PVA
Peripheral Vascular Associates
San Antonio, TX
01.2022 - 11.2022
- Responded to incoming calls, scheduling and rescheduling appointments as requested.
- Assisted in verifying patient eligibility and benefits prior to scheduled appointments.
- Gathered current medical information ⅕and reviewed histories to gather details for surgeons.
- Double checked medical record databases.
- Instructed patients regarding how to prepare for appointments.
- Coordinated with insurance companies to verify coverage and obtain necessary pre-authorizations.
- Assisted sonographers with patient exams by preparing the room, setting up equipment and helping to position patients.
- Monitored heart rhythms using electrocardiograms and echocardiograms.
- Utilized various types of equipment such as EKG monitors, treadmills and other computerized devices.
- Informed patients about the purpose, risks and benefits of diagnostic tests prior to conducting them.
Patient Care Coordinator
Christus Santa Rosa Hospital
San Antonio, Texas
01.2014 - 11.2019
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Participated in weekly case conferences with members of the healthcare team for each assigned patient.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Verified insurance information prior to appointment booking.
- Resolved customer complaints in a professional manner.
- Reviewed patient medical history documents prior to appointment scheduling.
Education
Some College (No Degree) - Medical Office Specialist
San Antonio College
San Antonio, TXSkills
- Patient preparation
- Insurance pre-certifications
- Verifying insurance
- Obtaining authorizations
- Medical billing
- Medical terminology
- Medical office procedures
- Appointment coordination
- Preparing treatment rooms
- Epic systems
- Claim forms
- Flexible schedule
- Copay collecting
- EHR systems expertise
- Medical information gathering
- Insurance verification
Timeline
Patient Scheduler PVA
Peripheral Vascular Associates
01.2022 - 11.2022
Surgery Scheduling Coordinator
UT Health At San Antonio
05.2021 - 12.2022
Patient Care Coordinator
Christus Santa Rosa Hospital
01.2014 - 11.2019
Some College (No Degree) - Medical Office Specialist
San Antonio College