Angelica S. Gillispie
Summary
I am looking for a company that I can grow with and become an asset to
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Account Manager
Allied Universal Security Services
06.2023 - Current
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed tailored account strategies to align with client goals and drive growth.
- Coordinated cross-functional teams to ensure timely delivery of services and solutions.
- Analyzed market trends to identify opportunities for account expansion and improvement.
- Mentored junior staff on best practices in account management and relationship building.
- Analyzed market trends to identify new business opportunities and drive sales growth.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Negotiated prices, terms of sale and service agreements.
- Implemented CRM tools to streamline processes and improve data accuracy.
- Completed comprehensive training on proper navigation of online service platforms to effectively address client needs ranging from product assistance to billing inquiries.
- Analyzed security data trends to inform strategic planning and resource allocation decisions.
- Managed incident response procedures, coordinating efforts between teams to address security breaches effectively.
- Developed comprehensive emergency response plans to minimize business disruptions during crises situations.
OPS MANAGER/ARMED SECURITY OFFICER
G4S/ALLIED SECURITY
02.2020 - 06.2023
- Patrol area for safety or security risks.
- Carry weapon for de-escalation and defensive purposes.
- Prevent unauthorized access to certain areas.
- Respond to emergency incidents as necessary.
- Monitor closed-circuit television for safety hazards.
- Document any visitors to the property
- Solves customer disputes along with providing addition information.
Detention Officer
St. Clair County Jail
08.2019 - 01.2020
- Prepared logbook entries and writing reports.
- Logged and inspected security equipment.
- Performed inmate, cell, and visitor searches for contraband.
- Supervised inmates and inmate activity.
- Transported inmates through facility.
- Prepared incident reports.
- Enforced rules and regulations to ensure officer safety.
- Broke up physical confrontations
- Provided CPR, first aid, etc.
Lead Safety Officer/Recreation Supervisor
Gadsden Job Corps
09.2016 - 03.2018
- Ensured safety of students and staff.
- Conducted dorm and physical inspections when necessary.
- Prepared daily logs.
- Transported students to and from work.
- Handled incoming calls or inquiries from prospective clients.
- Solved customer disputes.
- Explained services and products offered.
- Class C CDL
- Conducted staff evaluations along with applying disciplinary measures.
- Coordinated recreational and communal programs at parks, community centers, and other recreational facilities.
- Conducted meetings with public organizations, and the community to discuss programs offered.
- Maintained financials and accuracy within customer accounts.
- Recommended products or services to customers based on needs and preferences.
- Managed customer service to ensure monthly quotas were met.
- Overseen product recalls.
- Cold called potential customers.
- Informed existing customers of promotions and deals.
Education
Bachelor of Science - Criminal Justice
ALABAMA STATE UNIVERSITY
Montgomery, AL12-2013
Associate of Arts - Criminal Justice
SOUTHERN UNION STATE COMMUNITY COLLEGE
07-2011
High School Diploma -
Ashville High School
Ashville, AL05-2009
Skills
- Management
- Detailed Oriented
- Versatile
- Quick learner
- Responsible
- Weapon Certified
- Client relationship management
- Strategic planning
- Sales development
- Account oversight
- Networking skills
- Project management
- CRM software
- Data analytics
- Performance tracking
- Invoice balancing
Timeline
Account Manager
Allied Universal Security Services
06.2023 - Current
OPS MANAGER/ARMED SECURITY OFFICER
G4S/ALLIED SECURITY
02.2020 - 06.2023
Detention Officer
St. Clair County Jail
08.2019 - 01.2020
Lead Safety Officer/Recreation Supervisor
Gadsden Job Corps
09.2016 - 03.2018
Bachelor of Science - Criminal Justice
ALABAMA STATE UNIVERSITY
Associate of Arts - Criminal Justice
SOUTHERN UNION STATE COMMUNITY COLLEGE
High School Diploma -
Ashville High School
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