Angelica Gomez
Los Angeles,CA
Summary
Dynamic Front Desk Receptionist with a proven track record at Mindpath Health, excelling in customer service and client communication. Skilled in managing high-volume inquiries and enhancing patient compliance through effective education. Bilingual in English and Spanish, I foster team collaboration and ensure a welcoming environment, consistently resolving issues to elevate client satisfaction.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Mindpath Health
El Segundo, CA
02.2021 - 08.2024
- Assisted with patient intake and updated electronic health records
- Educated patients on treatment plans, medications, and follow-up care to enhance compliance.
- Greeted visitors and managed front desk operations efficiently.
- Answered multi-line phone system, directing calls promptly to appropriate personnel.
- Scheduled appointments and maintained calendar for office staff, ensuring optimal time management.
- Managed incoming and outgoing mail, ensuring timely distribution of communications.
- Handled customer inquiries with professionalism, resolving issues to enhance client satisfaction.
- Trained new staff on front desk protocols and customer service standards, fostering a cohesive team environment.
- Scheduled, coordinated and confirmed appointments and meetings.
Front Desk Receptionist
The Oncology Institute of Hope and Innovation
Los Angeles, CA
08.2018 - 03.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Server
Brookdale Assisted Living
Santa Monica, CA
09.2014 - 02.2017
- Provided exceptional customer service to residents and guests in dining areas.
- Assisted in meal preparation and presentation, ensuring adherence to dietary restrictions.
- Adapted quickly to changing menus and resident preferences, enhancing dining experience.
- Supported team members by training new servers on protocols and best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Medical Assistant -
American Career College
CA05.2018
High School Diploma -
Santa Monica High School
Santa Monica, CA06.2015
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Team collaboration
- Decision-making
- Client communication
- Fluent in English and Spanish
- Office supplies ordering
Timeline
Front Desk Receptionist
Mindpath Health
02.2021 - 08.2024
Front Desk Receptionist
The Oncology Institute of Hope and Innovation
08.2018 - 03.2021
Server
Brookdale Assisted Living
09.2014 - 02.2017
Medical Assistant -
American Career College
High School Diploma -
Santa Monica High School