Angelica Hernandez
San Antonio,TX
Summary
Proven Front Office Specialist with a track record of enhancing patient care and customer satisfaction at Vital Life Wellness Center. Excelled in organizational skills and Microsoft Office mastery, leading to streamlined operations and improved service delivery. Mentored staff and implemented effective billing solutions, significantly boosting efficiency and client rapport. Detail-oriented Front Office Specialist knowledgeable about medical office standards, procedures and terminology. Excellent team player and conflict manager skilled in solving routine and complex issues with minimal oversight. Offering [Number] years of experience in [Industry] roles with proven success in [Area of expertise].
Overview
18
18
years of professional experience
Work History
Front Office Specialist
Vital Life Wellness Center
09.2014 - Current
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Collaborated with medical staff to ensure timely communication of patient information and seamless coordination of services.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Conducted regular audits of patient files to ensure accuracy and completeness, contributing to better overall patient care.
- Trained new team members on front office procedures, ensuring a consistent level of service excellence across all staff members.
- Facilitated clear communication between patients and providers to resolve billing discrepancies and minimize financial burdens on patients.
- Served as liaison between clinical and administrative staff, fostering collaboration toward shared goals of excellent patient care delivery.
- Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
- Proactively identified areas for improvement in office policies or procedures, suggesting solutions that led to enhanced performance outcomes.
- Determined amounts due and accepted payments.
- Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
Front Office Lead
Family Clinics Of San Antonio
03.2006 - 09.2014
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
- Improved guest satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from clients.
- Assisted with the recruitment and hiring process for new front office employees, selecting candidates who demonstrated strong customer service skills and a commitment to excellence.
- Provided exceptional customer service by greeting guests warmly, answering questions knowledgeably, and handling requests efficiently.
Education
High School Diploma -
Louis W. Fox Technical High School
San Antonio, TX05.2002
Skills
- Patient Care
- Customer service expertise
- Exceptional communication
- File Organization
- Reception duties
- Insurance Verification
- Medical Terminology
- Appointment Scheduling
- Records Management
- Microsoft Office mastery
- Basic accounting
- Clerical Support
Languages
Spanish
Native or Bilingual
References
Aimee Oliver, DO
(210) 383-9361
Genevieve Lara
(210) 577-8968
Yanier Rodriguez, MD
(786) 302-0949
Timeline
Front Office Specialist
Vital Life Wellness Center
09.2014 - Current
Front Office Lead
Family Clinics Of San Antonio
03.2006 - 09.2014
High School Diploma -
Louis W. Fox Technical High School
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