Valerie Franco
San Antonio,TX
Summary
Medical Assistant is highly motivated and dedicated individual with a track record of superior performance as an individual, team and organizational levels.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Experienced with managing medical office operations and patient interactions. Utilizes organizational skills and attention to detail to ensure accurate record-keeping and efficient scheduling. Knowledge of healthcare protocols and administrative procedures fosters smooth-running office environment.
Overview
17
17
years of professional experience
Work History
Supervisor
Vital Life Wellness
09.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Troubleshot equipment to reduce service calls and downtime.
- Coordinated project workflows for departments.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Supported clinic operations by ordering necessary supplies, managing inventory levels, and coordinating maintenance requests when needed.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Coordinated referral processes for specialist consultations or diagnostic tests requested by physicians.
- Reduced wait times by effectively managing walk-in appointments alongside scheduled visits.
- Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.
- Developed strong relationships with vendors to ensure timely delivery of medical supplies and equipment.
- Contributed to positive patient experiences by consistently providing friendly interactions and helpful assistance during their visits.
- Improved patient satisfaction by efficiently managing appointment scheduling and handling phone inquiries.
- Ensured compliance with OSHA regulations by implementing safety protocols throughout the facility''s daily operations.
- Enhanced office organization by maintaining meticulous medical records and ensuring timely filing of documents.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Assisted with medical coding and billing tasks.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Medical Assistant
Concentra Urgent Care
03.2012 - 12.2019
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Improved clinical workflow with introduction of electronic health records system.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient pulse oximetry.
Medical Assistant
Martha Garza MD & Pilkington MD
05.2010 - 05.2011
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Prepared lab specimens for diagnostic evaluation.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Collected and documented patient medical information such as blood pressure and weight.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Assistant Store Manager
Family Dollar
06.2008 - 12.2010
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Rotated merchandise and displays to feature new products and promotions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Medical Assistant Internship
Dr. Antonio Cavazos
06.2010 - 09.2010
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Empowered patients through education on self-management techniques for chronic conditions.
- Taught patients about medications, procedures, and care plan instructions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Prepared lab specimens for diagnostic evaluation.
Education
Medical assistant -
Career point college
San Antonio, TX07.2011
Skills
- Leadership
- Time management
- Documentation review
- Communication skills
- Vital Signs
- Phlebotomy
- Dot physical
- Drug urinalysis
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Team building
- Schedule development
- Policy enforcement
- Conflict resolution
- Waste reduction
- Financial management
- Verbal and written communication
- Safety protocols
- Coaching and mentoring
- Payroll processing
- Documentation and reporting
- Staff education
- Teamwork and collaboration
- Multitasking Abilities
- Adaptability and flexibility
- Professionalism
- Continuous improvement
- Problem-solving abilities
- Goal setting
- Team leadership
Timeline
Supervisor
Vital Life Wellness
09.2022 - Current
Medical Assistant
Concentra Urgent Care
03.2012 - 12.2019
Medical Assistant Internship
Dr. Antonio Cavazos
06.2010 - 09.2010
Medical Assistant
Martha Garza MD & Pilkington MD
05.2010 - 05.2011
Assistant Store Manager
Family Dollar
06.2008 - 12.2010
Medical assistant -
Career point college
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