Valerie Franco
Medical Manager/ Medical Assistant
San Antonio,TX
Summary
Healthcare management professional with a proven track record in enhancing productivity and efficiency. Expertise in strategic planning, regulatory compliance, and patient care coordination, leading to improved operational outcomes. Demonstrated leadership in team management and problem-solving, ensuring high-quality service delivery in dynamic environments. Significant achievements include implementing policies that increased patient satisfaction and staff productivity.
Overview
15
15
years of professional experience
Work History
Medical Assistant/Medical Manager
CommuniCare Health Services/Vital life wellness
3066 Commerce , TX
04.2022 - 07.2025
- Assisted healthcare providers with patient examinations and medical procedures.
- Managed patient scheduling and coordinated appointments to optimize workflow.
- Collected and accurately documented patient medical histories to ensure comprehensive care.
- Administered medications, vaccines, and injections under supervision of medical staff.
- Maintained cleanliness of examination rooms, ensuring proper organization and readiness for patients.
- Educated patients on treatment plans and health maintenance strategies to promote wellness.
- Collaborated with team members to enhance delivery of patient care processes.
- Adhered to HIPAA regulations to safeguard confidential patient information throughout all interactions.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Registered new patients into the practice management software program, ECW, accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Responded to patient callbacks and phone-in prescription refill requests.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Processed orders for medical supplies and lab equipment.
- Implemented new policies to enhance patient safety measures.
- Facilitated team meetings to discuss service improvements and patient feedback.
- Managed financial aspects of the department such as budgeting, billing, coding.
- Provided training to new employees on company policies and procedures.
- Participated in community outreach programs aimed at promoting public awareness about healthcare services offered by the organization.
- Maintained a safe working environment for all medical personnel by adhering to safety guidelines.
- Prepared reports summarizing departmental activities for management review.
- Resolved conflicts between staff members or between staff members and patients.
- Monitored the performance of staff members and provided guidance as needed.
- Reviewed daily operations logs from various departments and identified areas of improvement.
- Collaborated with other departments in order to ensure efficient operations.
- Assisted in recruiting, hiring, orienting, evaluating and disciplining staff members.
- Explained policies, procedures and services to patients.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Recruited, hired and trained new medical and facility staff.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Medical Assistant
Concentra Urgent Care
San Antonio, TX
03.2019 - 02.2025
- Streamlined patient intake processes at urgent care facility, ensuring accurate information verification.
- Managed electronic health records to maintain precise patient data.
- Prepared examination rooms, maintaining organization and cleanliness.
- Administered vaccinations and performed basic lab tests efficiently.
- Scheduled appointments coordinated follow-up care, and managed patient flow seamlessly.
- Collaborated with healthcare providers to enhance service delivery.
- Assisted physicians by taking vital signs and preparing patients for exams.
- Documented patient visit notes meticulously.
Medical Assistant,
Martha Garza MD & Pilkington MD –
San Antonio , Texas
05.2010 - 05.2011
- Managed patient records with electronic health record systems for streamlined data access.
- Scheduled appointments and coordinated patient flow to enhance clinic efficiency.
- Maintained cleanliness and organization of clinical workspaces to support operations.
- Processed insurance information and payments, assisting front desk staff effectively.
- Administered injections, medications, and treatments per physician directives.
- Measured vital signs and collected medical histories to prepare patients for examinations.
- Organized patient charts daily before clinic sessions to ensure smooth operations.
- Contacted pharmacies for prescription submissions and refills to facilitate patient care.
Education
Some College (No Degree) - Medical Assistant
Career Point
San Antonio, TXSkills
- Patient flow management
- Case management
- Patient assessments
- Medical office management
- Equipment sterilization
- Clinical trial support
- Reliable team player
- Patient relations
- Medical records confidentiality
- Vital sign monitors
- Medical records management
- Professional bedside manner
- HIPAA compliance
- Patient scheduling
- Patient education
- Data entry
- Medication administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Medical Assistant/Medical Manager
CommuniCare Health Services/Vital life wellness
04.2022 - 07.2025
Medical Assistant
Concentra Urgent Care
03.2019 - 02.2025
Medical Assistant,
Martha Garza MD & Pilkington MD –
05.2010 - 05.2011
Some College (No Degree) - Medical Assistant
Career Point
Similar Profiles
Valerie FrancoValerie Franco
Supervisor at Vital Life WellnessSupervisor at Vital Life Wellness
Angelica HernandezAngelica Hernandez
Front Office Specialist at Vital Life Wellness CenterFront Office Specialist at Vital Life Wellness Center
Jimmie WellsJimmie Wells
Discharge Coordinator at CommuniCare Health ServicesDischarge Coordinator at CommuniCare Health Services
Juan FloresJuan Flores
Wrap Mechanic at Maruchan TexasWrap Mechanic at Maruchan Texas
Flora WenceFlora Wence
Tech at Soba RecoveryTech at Soba Recovery