Summary
Overview
Work History
Education
Skills
Timeline
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Angelica Hicks

Houston

Summary

Dynamic and results-driven professional with extensive experience in customer service at Chuy's. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in POS system operation and cash handling, consistently delivering exceptional service in high-pressure environments. Strong work ethic and team collaboration ensure seamless operations.

Overview

11
11
years of professional experience

Work History

Server

Chuy's
Houston
11.2023 - 03.2025
  • Provided exceptional customer service in a fast-paced dining environment.
  • Took customer orders accurately and efficiently using restaurant POS system.
  • Delivered food and drink orders promptly, ensuring guest satisfaction.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Addressed customer inquiries and resolved issues with professionalism.
  • Supported team during busy periods by managing multiple tables effectively.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Nanny

Melinda Carter
Houston
08.2021 - 05.2022
  • Supervised daily activities, ensuring child safety and engagement.
  • Prepared nutritious meals according to dietary guidelines and preferences.
  • Communicated effectively with parents regarding child's progress and needs.
  • Implemented routines to promote consistency and stability for children.
  • Performed light housekeeping duties related to childcare such as laundry or meal preparation.
  • Assisted children with daily activities, such as dressing, bathing, and feeding.

Server

Grand Lux Cafe
Houston
06.2021 - 10.2021
  • Provided exceptional customer service in a fast-paced dining environment.
  • Took customer orders accurately and efficiently using restaurant POS system.
  • Delivered food and drink orders promptly, ensuring guest satisfaction.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Addressed customer inquiries and resolved issues with professionalism.

Bartender

Chili's Bar and Grill
Houston
01.2018 - 05.2021
  • Prepared cocktails and beverages according to company recipes and standards.
  • Served food and drinks to guests in a fast-paced environment.
  • Maintained cleanliness and organization of the bar area throughout shifts.
  • Handled cash transactions accurately and managed the register effectively.
  • Engaged with customers to provide excellent service and enhance their experience.

Cook

Raising Cane's
Houston
08.2014 - 05.2017
  • Prepared food items according to company recipes and standards.
  • Operated kitchen equipment safely and efficiently during meal preparation.
  • Maintained cleanliness and organization of workstations throughout shifts.
  • Assisted in training new kitchen staff on food safety protocols.
  • Followed health and safety guidelines to maintain a safe cooking environment.

Education

High School Diploma -

Stratford High School
Houston, TX
05-2014

Skills

  • Customer service
  • POS system operation
  • Order accuracy
  • Cash handling
  • Food delivery
  • Team collaboration
  • Time management
  • Communication skills
  • Attention to detail
  • Strong work ethic
  • Exceptional customer service

Timeline

Server

Chuy's
11.2023 - 03.2025

Nanny

Melinda Carter
08.2021 - 05.2022

Server

Grand Lux Cafe
06.2021 - 10.2021

Bartender

Chili's Bar and Grill
01.2018 - 05.2021

Cook

Raising Cane's
08.2014 - 05.2017

High School Diploma -

Stratford High School

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