Angelica Lagunas Josey
Medical Associate
Ocala,FL
Summary
Detail-oriented and proactive professional with a solid foundation in patient care and clinical operations. Strong ability to enhance patient management through effective support and collaboration within team settings. Recognized for exceptional communication and organizational skills, thriving in fast-paced environments. Dedicated team player focused on delivering high-quality care and optimizing operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant
Integrative Physical Medicine
12.2022 - 10.2025
- Conducted administrative tasks, including patient record management and insurance verification.
- Educated patients on therapeutic exercises, promoting engagement in their recovery process and treatment plans.
- Led initiatives to enhance office organization, contributing to a more efficient work environment.
- Managed 30-45 Patients Daily
Call Center Agent
DialAmerica
11.2021 - 04.2022
- Managed high-volume inbound calls, ensuring customer satisfaction and issue resolution.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed over 30 calls
Corrections Officer
Florida Department of Corrections
10.2019 - 10.2021
- Supervised inmate activities, ensuring compliance with facility regulations and safety protocols.
- Conducted regular security checks, identifying and addressing potential risks within the correctional environment.
Production Technician
Cardinal Glass Industries Inc
01.2018 - 01.2020
- Operated machinery for glass production, ensuring adherence to safety protocols.
- Performed setup of production equipment to establish optimal performance.
Package Handler
Chewy's Fulfillment Center
06.2019 - 09.2019
- Operated material handling equipment to efficiently transport packages within fulfillment center.
- Sorted and organized incoming inventory to streamline processing and improve workflow.
Customer Service Cashier
Sonny's BBQ
11.2017 - 03.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and special requests to enhance dining experience.
Customer Service Cashier
McDonald's
11.2015 - 11.2017
- Processed customer transactions efficiently and accurately.
- Assisted in training new cashiers on register operations and customer service protocols.
Customer Service Cashier
Taco Bell
03.2015 - 10.2015
- Maintained cleanliness and organization of front counter area for optimal service flow.
- Resolved customer inquiries and complaints promptly, contributing to a positive dining atmosphere.
Education
Associate - Criminal Justice
College of Central Florida
Ocala, FL03-2018
High School Diploma -
West Port High School
Ocala, FL06-2015
Skills
- Conflict Resolution
- CPR/AED/First Aid
- Efficient Appointment Management
- Medical Terminology
- Patient Care Coordination
- Skilled in eClinicalWorks
- Time Management
- Telephone Etiquette
Certification
- First Aid Certification
- CPR Certification
Timeline
Chiropractic Assistant
Integrative Physical Medicine
12.2022 - 10.2025
Call Center Agent
DialAmerica
11.2021 - 04.2022
Corrections Officer
Florida Department of Corrections
10.2019 - 10.2021
Package Handler
Chewy's Fulfillment Center
06.2019 - 09.2019
Production Technician
Cardinal Glass Industries Inc
01.2018 - 01.2020
Customer Service Cashier
Sonny's BBQ
11.2017 - 03.2018
Customer Service Cashier
McDonald's
11.2015 - 11.2017
Customer Service Cashier
Taco Bell
03.2015 - 10.2015
Associate - Criminal Justice
College of Central Florida
High School Diploma -
West Port High School