Angelica Landry
Elk Grove Village,US
Summary
Proven leader and skilled multi-tasker, adept in problem resolution and customer service. At Napleton Acura Kia, I spearheaded sales strategies, boosting client retention and satisfaction. Excels in team leadership and critical thinking, ensuring operational excellence across roles. My detail-oriented approach and innovative solutions drive consistent success and positive outcomes.
Overview
7
7
years of professional experience
Work History
Sales Representative
Napleton Acura Kia
Elmhurst, US
08.2024 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction
- Researched competitors' products, prices, and sales techniques.
- Negotiated pricing contracts with customers to maximize profits.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Developed customized sales techniques according to the archetyped buyer in order to successfully sell and upsell services to new and existing clients.
- Negotiated deals, handled complaints, as well as objections.
- Produced sales documents, finalized deals, and filed legal documents.
- Developed and maintained relationships with key clients to ensure repeat business.
Shift Supervisor
Starbucks
Elk Grove Village, US
03.2022 - 08.2024
- Used standardized procedures to efficiently manage accurate money deposits and transfers
- Evaluated employee behaviors, skills, and knowledge, and provided hands-on training and mentoring to those who needed it on a regular basis
- Assisted the store manager in executing store operations during scheduled shifts
- Created a performance-oriented culture with happy, hardworking employees by emphasizing employee success and creating leaders
- Created a positive learning environment for employees on shift by providing clear, specific, timely, and respectful coaching and feedback
- Curated and was in charge of the store's Instagram, which facilitates a sense of community and updates customers on promotions.
- Trained new hires and retrained employees on new recipes and procedures on a regular basis
- Was in charge of inventory and product stock, as well as developing and maintaining inventory controls, which resulted in cost savings and fewer outages
- Eliminated customer service issues by quickly resolving disputes and correcting problems
- Has performed opening and closing the store responsibly and accurately
Barista
Starbucks
Elk Grove Village, US
07.2018 - 03.2022
- Developed the ability to remember customer names and address them by name
- Continued to broaden my understanding of coffee styles and varieties
- Prioritized drink requests while managing interruptions
- Cleaned the counters, machines, utensils, and seating areas every day
- Looked after equipment and made minor repairs to keep the coffee machines running smoothly
- Made product recommendations based on a thorough understanding of each customers’ needs and preferences
- Interacted with customers in a pleasant manner to promote a fun, positive atmosphere during busy periods
- Adds artistic flair to store by decorating, doing chalk art on boards, and stocking merchandise in an aesthetically pleasing way
- Became a barista trainer and created a new and efficient spreadsheet system for training baristas on bar which everyone in the store used to then train new employees
Bagger
Jewel Osco
Elk Grove Village, US
08.2017 - 12.2017
- Ensured a smooth checkout process by replenishing bag supplies and retrieving grocery baskets and carts on a regular basis
- Assisted customers in transferring purchases from carts to cars in order to maintain customer satisfaction
Education
Bachelor of Science - Neuroscience
Arizona State University
Asynchronous01.2024
Associate of Science -
Harper College
Palatine, IL01.2022
Associate of Arts -
Harper College
Palatine, IL01.2021
High School -
Elk Grove High School
Elk Grove Village, IL01.2019
Skills
- Team Leadership
- Excellent multi-tasker
- Flexible
- Problem resolution
- Customer service
- Detail-oriented
- Critical thinking
Accomplishments
- Honors Student
- First-generation college student
- 3.95 GPA
- Member of Phi Theta Kappa
Volunteer Experience
- Bernie’s Book Bank, I sporadically donate books to Bernie’s Book Bank which is an initiative to distribute books to children in low income neighborhoods.
- Forever Fortunate Felines, For 6 months I volunteered for Forever Fortunate Felines by taking care of the cats at the Schaumburg Petco location. I would play with them, hold them for proper socialization, provide fresh food and water, and clean their condo habitats.
Timeline
Sales Representative
Napleton Acura Kia
08.2024 - Current
Shift Supervisor
Starbucks
03.2022 - 08.2024
Barista
Starbucks
07.2018 - 03.2022
Bagger
Jewel Osco
08.2017 - 12.2017
Bachelor of Science - Neuroscience
Arizona State University
Associate of Science -
Harper College
Associate of Arts -
Harper College
High School -
Elk Grove High School
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