Angelica Lara
Broken Arrow,OK
Summary
Dynamic retail professional with a proven track record at Bath and Body Works, excelling in customer service and team leadership. Recognized for enhancing customer satisfaction and boosting sales through effective merchandising strategies. Skilled in staff training and conflict resolution, fostering a collaborative environment that drives performance and operational excellence. Selling excellent summit winner 3 years in a row. I have a drive and compassion for customer satisfaction and pace and urgency.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Bath and Body Works, Limited Brands
10.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Delivered excellent customer service from entry to checkout
- Created customer connections through the power of fragrance
Assistant Manager
Carters Oshkosh
05.2013 - 10.2019
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Team Lead
Victoria's Secret & PINK
04.2012 - 04.2014
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
Partial In Business Management And Accounting - Accounting
Colorado Technical University
Colorado Springs, COSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
Timeline
Assistant Manager
Bath and Body Works, Limited Brands
10.2019 - Current
Assistant Manager
Carters Oshkosh
05.2013 - 10.2019
Team Lead
Victoria's Secret & PINK
04.2012 - 04.2014
Partial In Business Management And Accounting - Accounting
Colorado Technical University
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