Open To Work
Susanne Caudillo
Wellington,FL
Work Preference
Summary
I have a lot of experience in the restaurant industry.I love working with the public I am very dependable.I believe in do as I do not as I say meaning lead by example! I take full accountability for my action as well as my entire crew and I strive to always be the best we can be as a team. As Gm of Taco Bell my dm Housam Fakrahn and myself lead a team of 25 to #1 in the country out of 4867 stores we also made a commercial for Taco Bell! Checkers I was employed for only 6 months and promoted to Gmt and certified as a training store for our area.
Overview
40
40
years of professional experience
Work History
General Manager
Checkers
Wellington, FL
02.2017 - Current
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and manpower
- Forecasted sales, allocated resources and managed labor to improve productivity metrics
- Oversaw all corporate communications to streamline data and information sharing initiatives.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Hired, coached and mentored team of 20 employees and managers
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Tracked sales to generate reports for business development planning.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Delivered exceptional customer experiences through hands-on leadership of employees and managers.
- Implemented effective customer service surveys to encourage feedback.
- Directed successful turnover
- Trained, managed and motivated employees to promote professional skill development.
- Complied and enforced company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Managed and improved requirements, gaps analysis, training and development and also rolled out all new products to area gms
- Coached and developed internal candidates for promotion to management.
General Manager
Taco Bell Restaurant
Wellington, FL
01.1987 - 01.2017
- Oversaw all corporate communications to streamline data and information sharing initiatives.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Hired, coached and mentored team of 25-30 employees and managers.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Tracked weekly sales to generate reports for business development planning.
- Delivered exceptional customer experiences through hands-on leadership of employee and managers.
- Implemented effective customer service surveys to encourage feedback.
- Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development
- Trained, managed and motivated employees to promote professional skill development.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization
Education
Proctor -
Serve Safe Administrative Fla
On line 03.2018
Some College (No Degree) - Business Administration
Hernando High School/Adult Education
Brooksville, FLHigh School Diploma -
Hernando High School/Adult Education
Brooksville, FL05.1984
Skills
- Supervision and training
- Team development
- Enforcing and adhering to all company policies
- Multitasking
- Great customer service skills
- Problem solving
- Building a great culture within the work place
Timeline
General Manager
Checkers
02.2017 - Current
General Manager
Taco Bell Restaurant
01.1987 - 01.2017
Proctor -
Serve Safe Administrative Fla
Some College (No Degree) - Business Administration
Hernando High School/Adult Education
High School Diploma -
Hernando High School/Adult Education