Angelica Leyva-Tomas
Carbondale,Illinois
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Best Western Saluki Inn
01.2020 - Current
- Greeted guests at front desk and engaged in conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, and confirmed reservations with individual guests as well as team groups
- Managed high-volume calls
- Collected room deposits, fees & payments
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved billing discrepancies promptly with thorough attention to detail
Customer Service Cashier
Kohls Department Store
03.2023 - 06.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals
- Counted money in drawers at beginning and end of each shift.
Education
John A. Logan College
Carterville, ILHigh School Diploma -
Carbondale Community High School
Carbondale, IL05.2014
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Hospitality services
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Kohls Department Store
03.2023 - 06.2023
Front Desk Receptionist
Best Western Saluki Inn
01.2020 - Current
John A. Logan College
High School Diploma -
Carbondale Community High School
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