Angelica Mandujano
Garden Grove,CA
Summary
Experienced Senior Access Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new patients. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, providing accurate appointment scheduling, insurance verification and educating patients on specialty and locations.
Overview
22
22
years of professional experience
Work History
Senior Access Rep
University Of California, Irvine Medical Center
09.2007 - Current
- Enhanced hospital revenue by accurately verifying insurance coverage and authorization for services.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Collected and entered patient demographic and insurance data into Epic database to establish patient's medical record to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Send messages/refills request to the corresponding physician.
- Specialized in the ENT and Ophthalmology pods.
- Currently learning blended pod.
- Bilingual proficient in English and Spanish
- Knowledge in medical terminology
Admit Worker
University Of California, Irvine Medical Center
02.2007 - 09.2007
- Confirmed appointments, communicated with patients, and updated medical records.
- Coordinated patient scheduling, check-in, check-out and payments for co-pay.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted primary care and multi Specialty front desk.
Medical Assistant
Universal Care Medical Group
04.2002 - 03.2005
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Education
Medical Assisting
North Orange County Regional Occupational Program
Santa Ana, CA2002
Medical Terminology
North Orange County Regional Occupational Program
Santa Ana, CA2002
Phlebotomy
North Orange County Regional Occupational Program
Santa Ana, CA2002
High School Diploma -
Valley High School Santa Ana, CA
Santa Ana06.2001
Skills
- Documentation accuracy
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Medical terminology knowledge
- Healthcare Systems Familiarity
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- HIPAA Compliance
- Quality Assurance
- Punctual and Hardworking
- Calm and Effective Under Pressure
- Caring and Empathetic
- Reliability and Dedication
Languages
Spanish
Native or Bilingual
Timeline
Senior Access Rep
University Of California, Irvine Medical Center
09.2007 - Current
Admit Worker
University Of California, Irvine Medical Center
02.2007 - 09.2007
Medical Assistant
Universal Care Medical Group
04.2002 - 03.2005
Medical Assisting
North Orange County Regional Occupational Program
Medical Terminology
North Orange County Regional Occupational Program
Phlebotomy
North Orange County Regional Occupational Program
High School Diploma -
Valley High School Santa Ana, CA
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