Angelica Mendoza
Vallejo,CA
Summary
Dedicated professional with strong customer service skills and a proven track record in retail. Committed to enhancing customer satisfaction and driving sales through effective problem-solving and teamwork.
Diligent Sales Associate with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
15
15
years of professional experience
Work History
Sales Associate
SKECHERS Factory Outlet
El Cerrito, CA
01.2025 - Current
- Assisted customers in product selection and provided exceptional service.
- Maintained merchandise presentation standards to enhance visual appeal.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to meet daily sales targets.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Monitored inventory levels and restocked shelves as needed.
- Adhered to company policies and procedures for operational efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Assistant Manager
SKECHERS Factory Outlet
El Cerrito, CA
03.2015 - 05.2021
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on sales techniques and product knowledge to enhance team effectiveness.
- Implemented inventory management systems to streamline stock control and reduce discrepancies.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and merchandising.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Sales Associate
Kmart, Sears Holding
Pinole, CA
11.2013 - 03.2015
- Participated in store promotions, contributing to increased foot traffic.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Levitz Furniture
Pinole, CA
02.2011 - 02.2012
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
De Anza Highschool
RichmondSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Money handling
- Cash register operation
- Stocking and receiving
- Store opening and closing
- Meeting deadlines
- Cleaning techniques
- Payment processing
- POS system operation
- Merchandise display
- Product recommendations
- Verbal and written communication
- Task prioritization
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
SKECHERS Factory Outlet
01.2025 - Current
Assistant Manager
SKECHERS Factory Outlet
03.2015 - 05.2021
Sales Associate
Kmart, Sears Holding
11.2013 - 03.2015
Sales Associate
Levitz Furniture
02.2011 - 02.2012
High School Diploma -
De Anza Highschool