Angelica Munoz Silva
Lubbock,TX
Summary
Driven Manager with a proven track record at Cricket Wireless, excelling in team leadership and strategic planning. Enhanced customer satisfaction and achieved departmental goals through innovative solutions and effective problem resolution. Skilled in building high-performing teams and improving service delivery, demonstrating exceptional time management and communication abilities. Talented with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
1
1
year of professional experience
Work History
Manager
Cricket Wireless
09.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
No Degree - Basics
South Plains College
Levelland, TX05.2028
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Sales Techniques
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Problem Resolution
- Multitasking
- Idea Development and Brainstorming
Languages
Spanish
Native or Bilingual
Japanese
Limited Working
English
Native or Bilingual
Timeline
Manager
Cricket Wireless
09.2023 - Current
No Degree - Basics
South Plains College