Angelica Ordonez
Gardena,CA
Summary
Dynamic leader with a proven track record at 99 Cents Only, enhancing operational efficiency and customer satisfaction. Excelled in loss prevention and personnel development, significantly minimizing shrinkage while fostering a culture of high performance and excellent service. Skilled in retail inventory management and adept at driving sales through innovative merchandising. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Store Manager
99 Cents Only
02.1997 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions.
- Trained and developed team members to maintain high productivity and performance metrics.
- Trained and developed management team members
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Assisted in focus groups and pilot programs for new company projects.
- Supervised and created exciting merchandise displays to drive sales.
Education
No Degree - Administration of Justice
El Camino College
Torrance, CASkills
- Personnel development
- Customer Service Management
- Budget Administration
- Operational Efficiency
- Program implementation
- Leadership Development
- Culture development
- Store Merchandising
- Retail Inventory Management
- Multitasking and Organization
- Policies and Procedures
- Maximizing profitability
Certification
- Lift Equipment Operator, Overton Safety Training,INC - 12/09/2021-12/0/2024
Additional Information
References
Edgar Flores
Director, Compliance
EdgarF79@icloud.com
(213)598-3104
Dan Fernandez
Director of Inventory Control
Danieljfernandez18@gmail.com
(909)534-7637
Alba Montiel
Market Director
Albamontiel15@gmail.com
(323)548-2216
Charlene Penland
Market Director
(310)339-1778
Timeline
Store Manager
99 Cents Only
02.1997 - Current
No Degree - Administration of Justice
El Camino College